Lobby Ambassador - Madrone Job at Action Property Management in San Francisco
Action Property Management, San Francisco, California, United States
Lobby Ambassador - Madrone
Join our team as a full‑time Lobby Ambassador at Action Property Management’s Madrone location in San Francisco. We are the premier choice for homeowner’s association management and are committed to excellence, innovation and care for people.
Who We Are
With a legacy spanning four decades, Action Property Management serves over 300 communities across nine offices. Founded in 1984, we elevate ethical and professional standards in the HOA industry and proudly support homeowners in thriving where they live.
Schedule
Tuesday – Saturday; 7:00 AM – 3:30 PM
Compensation
$27.00 Per Hour
Job Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5‑star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Qualifications / Requirements
- Must be at least 18 years of age and successfully pass a pre‑employment background check and drug screening
- Minimum of a High School Diploma or equivalent
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions‑oriented
- Proactive customer service approach
Why Join Action?
- Action Property Management is committed to attracting and retaining the best talent in the industry
- Proudly certified as a Great Place to Work® in 2025
- Rated 4.0 stars on Glassdoor
Team Member Perks
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On‑going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting teamwork and excellence
Why You'll Love Working at Action
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company‑observed holidays for qualifying team members.
Equal Opportunity
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.