Pella Northland
Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members.
Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you.
The Project Coordinator Team at Pella Northland is focused on delighting our customers in their interactions with Pella following the sale of our product and preceding the delivery or installation. They excel in making sure that the customer experience with Pella is world class by coordinating quoting, purchasing, scheduling, and delivery of customer orders. They play a critical role in explaining the process and what to expect out of it, as well as making sure their customers have everything they could need to have the best possible experience with Pella!
Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.43/5 for overall satisfaction!
Here’s what winning looks like in this role:
Provides quality customer service to internal and external customers daily via telephone, email, text and in-person communication.
Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
Manage recovery process and help coordinate solutions for shortages and damaged product
Provide exceptional support and project updates to our customers in the following potential areas:
Product delivery
Product availability
Scheduling coordination
Homeowner follow-up communication
Develop long-term, mutually beneficial relationships with general contractors, building owners, and consumer clients
Coordinating service appointments along with appropriate follow-up as needed
Purchasing product from vendors and our corporate manufacturing facilities, timely and accurately
Recording all details as necessary along with appropriately updating tasks to manage clear and consistent communication for our customers.
Manage and coordinate product installation requirements and scheduling, ensuring excellent communication throughout the entire process to maximize available resources.
Assist in researching open receivables status and supporting the team in collecting receivables.
Promote and facilitate continuous improvement activities in the department.
Special projects and other duties as assigned and based on business necessity
Strive for 100% "Very Satisfied" customers
Skills needed to win:
Strong attention to detail
Strong verbal and written skills
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong Computer aptitude
Positive Energy & Teamwork Mentality
Results Orientated, Goal Driven & Self Motivated
Experience working with a highly technical product is desirable
Must have High School Diploma or GED, AA or Technical degree preferred
1 – 2 years customer service or general business/administrative experience preferred
Salary: $25-$27 per hour
This is an on site position
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k Benefits
Paid Time Off
Does all of this sound good to you? Make your next move! Apply now.
Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law.
If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test.
Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract.
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Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you.
The Project Coordinator Team at Pella Northland is focused on delighting our customers in their interactions with Pella following the sale of our product and preceding the delivery or installation. They excel in making sure that the customer experience with Pella is world class by coordinating quoting, purchasing, scheduling, and delivery of customer orders. They play a critical role in explaining the process and what to expect out of it, as well as making sure their customers have everything they could need to have the best possible experience with Pella!
Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.43/5 for overall satisfaction!
Here’s what winning looks like in this role:
Provides quality customer service to internal and external customers daily via telephone, email, text and in-person communication.
Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
Manage recovery process and help coordinate solutions for shortages and damaged product
Provide exceptional support and project updates to our customers in the following potential areas:
Product delivery
Product availability
Scheduling coordination
Homeowner follow-up communication
Develop long-term, mutually beneficial relationships with general contractors, building owners, and consumer clients
Coordinating service appointments along with appropriate follow-up as needed
Purchasing product from vendors and our corporate manufacturing facilities, timely and accurately
Recording all details as necessary along with appropriately updating tasks to manage clear and consistent communication for our customers.
Manage and coordinate product installation requirements and scheduling, ensuring excellent communication throughout the entire process to maximize available resources.
Assist in researching open receivables status and supporting the team in collecting receivables.
Promote and facilitate continuous improvement activities in the department.
Special projects and other duties as assigned and based on business necessity
Strive for 100% "Very Satisfied" customers
Skills needed to win:
Strong attention to detail
Strong verbal and written skills
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong Computer aptitude
Positive Energy & Teamwork Mentality
Results Orientated, Goal Driven & Self Motivated
Experience working with a highly technical product is desirable
Must have High School Diploma or GED, AA or Technical degree preferred
1 – 2 years customer service or general business/administrative experience preferred
Salary: $25-$27 per hour
This is an on site position
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k Benefits
Paid Time Off
Does all of this sound good to you? Make your next move! Apply now.
Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law.
If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test.
Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract.
#J-18808-Ljbffr