Contact Center Strategy Lead - Customer Experience

A leading financial services firm seeks a Manager, Contact Center Strategy to develop long-term strategies for customer service and Lease End operations. The ideal candidate should have 5-7 years of experience with customer service strategic initiatives, solid leadership skills, and proficiency in data analysis tools. Responsibilities include overseeing execution of strategies to enhance customer satisfaction across all touchpoints and mentoring team members. Competitive benefits and salary range offered in Irvine, California. #J-18808-Ljbffr