Hobart Institute of Welding Technology
Desktop Support Administrator
Hobart Institute of Welding Technology, Troy, Ohio, United States, 45373
The Desktop Support Administrator is an entry-level position responsible for providing front-line technical support for staff, faculty, and students, while also assisting with general office and operational duties. This role works in coordination with the organization’s Managed Services Provider (MSP) for escalated IT support, security, and infrastructure needs. The ideal candidate is tech-savvy, organized, and eager to learn, with a willingness to support areas outside of IT as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as an administrator for various IT systems and software at HIWT, including S2, Centurion, Axis, and others
Provide Tier 1 desktop support for end users, including troubleshooting of PCs, printers, mobile devices, and software
Maintain the Help Desk ticket system; document and assign tickets appropriately; elevate to MSP as needed
Assist with setup and deployment of desktops, laptops, tablets, and classroom AV equipment
Support basic user account management (password resets, account creation, etc.) in coordination with MSP
Serve as point of contact for coordination with IT vendors and service providers (internet, phones, etc.)
Provide technical support for the emergency alert system, in coordination with the internal Safety & Security team and outside system vendors, ensuring system functionality at all times
Maintain organization of IT equipment, supplies, and inventory
Order and manage office supplies and technology accessories from approved vendors
Assist in supporting student device distribution and usage, including tablets and LMS access
Help streamline file storage and digital organization processes across departments
Support internal events or special projects that may require setup or logistics coordination
Work alongside instructors, staff, and leadership to understand and support their operational needs
Help document procedures and user guides for frequently asked technical questions
Participate in minor project coordination involving technology or facilities
Participate in inventory checks, room setups, or occasional facility tasks
Other duties as assigned
COMPETENCIES
Proactive problem solver with a positive, team-oriented attitude
Comfortable learning new systems and performing diverse job responsibilities
Strong attention to detail and ability to multitask
Demonstrates adaptability, accepting new responsibilities and adjusting to change
Maintains professionalism and confidentiality at all times
WORK ENVIRONMENT: This role operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
Regular talking and hearing are required
Regular sitting, standing and walking are required
Ability to lift 50lbs and perform occasional physical tasks required
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Associate degree or equivalent experience in IT, business, or related field
Minimum 2+ years’ IT and general business related experience
Basic understanding of Windows OS, Microsoft Office Suite, and general hardware troubleshooting
Strong customer service and communication skills
DESIRED KNOWLEDGE, SKILLS & ABILITIES
Experience in a helpdesk, desktop support, or general office support role
Familiarity with ticketing systems, Active Directory, or learning management systems (LMS)
TRAVEL: This position may require occasional travel, with some overnights and weekends required.
Hobart Institute of Welding Technology is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as an administrator for various IT systems and software at HIWT, including S2, Centurion, Axis, and others
Provide Tier 1 desktop support for end users, including troubleshooting of PCs, printers, mobile devices, and software
Maintain the Help Desk ticket system; document and assign tickets appropriately; elevate to MSP as needed
Assist with setup and deployment of desktops, laptops, tablets, and classroom AV equipment
Support basic user account management (password resets, account creation, etc.) in coordination with MSP
Serve as point of contact for coordination with IT vendors and service providers (internet, phones, etc.)
Provide technical support for the emergency alert system, in coordination with the internal Safety & Security team and outside system vendors, ensuring system functionality at all times
Maintain organization of IT equipment, supplies, and inventory
Order and manage office supplies and technology accessories from approved vendors
Assist in supporting student device distribution and usage, including tablets and LMS access
Help streamline file storage and digital organization processes across departments
Support internal events or special projects that may require setup or logistics coordination
Work alongside instructors, staff, and leadership to understand and support their operational needs
Help document procedures and user guides for frequently asked technical questions
Participate in minor project coordination involving technology or facilities
Participate in inventory checks, room setups, or occasional facility tasks
Other duties as assigned
COMPETENCIES
Proactive problem solver with a positive, team-oriented attitude
Comfortable learning new systems and performing diverse job responsibilities
Strong attention to detail and ability to multitask
Demonstrates adaptability, accepting new responsibilities and adjusting to change
Maintains professionalism and confidentiality at all times
WORK ENVIRONMENT: This role operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
Regular talking and hearing are required
Regular sitting, standing and walking are required
Ability to lift 50lbs and perform occasional physical tasks required
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
Associate degree or equivalent experience in IT, business, or related field
Minimum 2+ years’ IT and general business related experience
Basic understanding of Windows OS, Microsoft Office Suite, and general hardware troubleshooting
Strong customer service and communication skills
DESIRED KNOWLEDGE, SKILLS & ABILITIES
Experience in a helpdesk, desktop support, or general office support role
Familiarity with ticketing systems, Active Directory, or learning management systems (LMS)
TRAVEL: This position may require occasional travel, with some overnights and weekends required.
Hobart Institute of Welding Technology is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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