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Oldcastle Inc.

Commercial Operations Manager

Oldcastle Inc., Auburn, Washington, United States, 98002

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Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

The primary role of the Commercial Operations (CommOps) Manager is to oversee the total order lifecycle for the site. The CommOps Manager will be responsible to direct sales, customer service, and project management teams to process orders, communicate with customers, and work with internal stakeholders efficiently and effectively. They will work closely with the engineering, production, and transportation teams to resolve any customer service, schedule, or contract issues. The CommOps Manager will also work with regional finance and the credit and collections team to help resolve any payment disputes or past due customers.

Job Location

This position will be based in Auburn, WA.

Job Responsibilities

Build & lead commercial team to effectively manage the customer experience; oversee quoting, order management and fulfillment, and customer service standards.

Understand order-to-cash cycle and take ownership of monthly financial goals

Develops, implements, and streamlines processes to manage sales orders

Effectively forecast shipments on a monthly, quarterly, and annual basis

Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams.

Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs

Works closely with other departments to drive schedule attainment and resolve customer service issues

Proactively minimize, respond to, and negotiate escalated customer back charges

Manages the change order process to minimize project scope-creep

Assumes overall responsibility to deliver orders on-time and on budget

Works closely with Production, Warehouse, Procurement & Sales teams to develop and participate in an effective S&OP process

Other duties as assigned.

Job Requirements

BS degree or equivalent industry experience required; MBA preferred

5 +years sales and/or operations management experience inindustrialor construction environment preferred

Demonstrated ability to read and understand blueprints and contracts

Strong business and financial acumen that translates to sound, profitable sales,andbusiness decisions

Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials

Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.

Process improvement or lean manufacturing certification is preferred

Job Compensation

Target yearly salary is $110,000.00 to $120,000.00

Target yearly bonus is 15%

Vacation hours of two weeks per year

Sick leave benefits up to 56 hours per annum

401k plan

Short-Term and Long-Term Disability benefits

Eleven paid holidays per year

Annual Community Volunteer paid day

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Aff… employer.

EOE/Vet/Disability--If you want to know more, please click on thislink .

Date: Jan 2, 2026

Nearest Major Market:

Seattle Nearest Secondary Market:

Bellevue

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