Coury Hospitality
Night Auditor, Part-time, Ambassador Hotel Tulsa
Coury Hospitality, Tulsa, Oklahoma, United States, 74145
Why Work at Ambassador Hotel Tulsa?
At Ambassador Hotel Tulsa, Autograph Collection, we combine timeless luxury with modern comfort to create a hospitality experience unlike any other. Situated in the heart of midtown Tulsa, our boutique hotel is known for its refined elegance, impeccable service, and warm atmosphere. Curators enjoy working in a hotel that features 55 beautifully designed guest rooms, the highly acclaimed Chalkboard Restaurant, and sophisticated event spaces perfect for intimate gatherings. With a strong emphasis on personalized service and attention to detail, a career at the Ambassador Tulsa means joining a team dedicated to excellence and hospitality at its finest.
Night Auditor The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels.
A high school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills.
Responsibilities for Night Auditor
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Qualifications for Night Auditor
Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skillsAbility to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills
Physical Demand
Must be able to stand for long periods of time.
May include crowded office setting or "close quarters".
General office environment with limited physical activity.
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Night Auditor The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels.
A high school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills.
Responsibilities for Night Auditor
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Qualifications for Night Auditor
Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skillsAbility to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills
Physical Demand
Must be able to stand for long periods of time.
May include crowded office setting or "close quarters".
General office environment with limited physical activity.
#J-18808-Ljbffr