Cottage Health
Job Shift Evening
Work Shift Hours
Job Type Part-Time
Primary Work Location 300,000,007,516,473
Work Location On-site
Salary Range $24.57 - $36.58 Hourly*
* Please note, pay rates for non-physician positions are determined based on related years of experience and internal equity. Physician compensation is based upon specialty and includes consideration of bonus potential. Additional information for non-physician positions on Cottage Health’s comprehensive Total Rewards program can be found at cottagehealth.org/careers/total-rewards.
Job Description
Cottage Health seeks a
Patient Access Registrar
for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience. QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: Preferred: College Associate’s degree or higher. Technical Requirements: Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed. Preferred: Expert knowledge of MS Office software, including PowerPoint and Access. Years of Related Work Experience: Minimum: 1 year of experience in an office, hospitality, or customer service environment. Preferred: 2 years of related work experience in a healthcare environment, with a working knowledge of medical terminology. Responsibilities
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation. Assists in the proper identification of the patient, collecting patient demographic and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms needed. Provides excellect service to all patients, family members, and visitors as they arrive for hospital services. (80%) Serves as a contact part for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable. Receives incoming calls from patients, medical staff, and third-parties regarding patient accounds while maintaining established patient confidentiality guidelines (15%) Assists with tasks assigned by leadership. (5%) Qualifications
All job qualifications listed indicate the minimum level necessary to perform this job proficiently. LEVEL OF EDUCATION Preferred: College Associate's degree or higher CERTIFICATIONS, LICENSES, REGISTRATIONS TECHNICAL REQUIREMENTS Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed Preferred: Expert knowledge of MS Office software, including Powerpoint and Access KNOWLEDGE, SKILLS, and ABILITIES All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently. Ability to make independent decisions, utilizing available resources as needed, obtaining approval, if needed, per policy and procedures. Demonstrates effective training skills, assuring compliance to pertinent admitting and/or business office policies. Provides patience and encouragement to all team members, utilizing a positive approach for all communication. The employee communicates effectively. Able to effectively communicate both verbally and in written correspondence. Ability to maintain patient confidentiality in all aspects of patient affairs. About Us
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter. If you're already a Cottage Health employee, please apply on this link only.
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Cottage Health seeks a
Patient Access Registrar
for their CH Patient Access department responsible for working directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience. QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: Preferred: College Associate’s degree or higher. Technical Requirements: Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed. Preferred: Expert knowledge of MS Office software, including PowerPoint and Access. Years of Related Work Experience: Minimum: 1 year of experience in an office, hospitality, or customer service environment. Preferred: 2 years of related work experience in a healthcare environment, with a working knowledge of medical terminology. Responsibilities
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation. Assists in the proper identification of the patient, collecting patient demographic and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms needed. Provides excellect service to all patients, family members, and visitors as they arrive for hospital services. (80%) Serves as a contact part for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable. Receives incoming calls from patients, medical staff, and third-parties regarding patient accounds while maintaining established patient confidentiality guidelines (15%) Assists with tasks assigned by leadership. (5%) Qualifications
All job qualifications listed indicate the minimum level necessary to perform this job proficiently. LEVEL OF EDUCATION Preferred: College Associate's degree or higher CERTIFICATIONS, LICENSES, REGISTRATIONS TECHNICAL REQUIREMENTS Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed Preferred: Expert knowledge of MS Office software, including Powerpoint and Access KNOWLEDGE, SKILLS, and ABILITIES All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently. Ability to make independent decisions, utilizing available resources as needed, obtaining approval, if needed, per policy and procedures. Demonstrates effective training skills, assuring compliance to pertinent admitting and/or business office policies. Provides patience and encouragement to all team members, utilizing a positive approach for all communication. The employee communicates effectively. Able to effectively communicate both verbally and in written correspondence. Ability to maintain patient confidentiality in all aspects of patient affairs. About Us
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter. If you're already a Cottage Health employee, please apply on this link only.
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