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Cellular Sales

Call Center Representative

Cellular Sales, Colorado Springs, Colorado, United States, 80509

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Call Center Representative

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Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

Salary Grade/Level/Family/Range $15-17 per hour depending on experience and skill level.

Job Description Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

Follow up on distributed leads

Generate store traffic and contribute to the market's success

Handle customer inquiries both by phone and text

Support sales force by generating sales leads

Follow communication scripts when handling different topics

Research required information using available resources

Provide customers with product and service information

Candidates should be able to take feedback and criticism to improve productivity and character

Competencies

Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.

Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility This position has no supervisory responsibilities.

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands Must be able to sit for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work This is a full-time position.

Travel No travel is expected for this position.

Required Education And Experience

High School diploma or GED

Preferred Education And Experience

Previous office experience

Proficient in Microsoft Office

Knowledge of customer service principles and practices

Experience in a call center or customer service environment

Data entry and typing skills (including 10 key)

Essentials

Positive attitude

High school diploma or equivalent; college degree preferred

Minimum two years of related work experience

Effective communication skills

Interest and understanding of technology products and services

Business ownership mentality

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Telecommunications

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