Family Services Specialist III (AS/APS)

Title Description This is the specialist level in the class series for Family Services. Employees specialize in program areas and assume more complex duties such as: interviewing/investigating cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions; testifying in legal proceedings; and placing children in foster/adoptive homes. Employees have contacts with others and influence outcomes by participating on task forces, strategic planning, mentoring, teaching, and conducting outreach. Program areas generally include Adult/Adult Protective Services, Child Protective Services, Foster Care, and Adoptions. Additionally, in some agencies, positions may be partly dedicated to Child Care and Employment Services in addition to other program areas. The Family Services Specialist III is distinguished from the Family Services Specialist IV class by the latter’s functioning as a lead worker, or an expert resource specialist.

Core Responsibilities

Monitors, coordinates and administers specific assigned programs;

Coordinates services within specific area of responsibility;

Writes service plans, and presents cases to determine appropriate services;

Tracks expenditures, prepares/submits budget estimates and ensures payment for services;

Interprets laws, policies and regulations as applied to specific area of responsibility;

Completes necessary federal, state and local planning and reporting requirements;

Manages program waiting lists;

Provides case management services to monitor compliance;

Provides foster care casework services;

Trains foster parents; submits progress reports to the court;

Refers families to treatment resources within the community;

Transports children to placements, meetings, therapy sessions, doctor and dental appointments, and for visitation with families;

Attends court, testifies in court and coordinates cases with attorneys;

Provides parent education and support for families in target population;

Conducts intensive in-home counseling; prepares reports to referral sources regarding status of various interventions;

Interviews and assesses clients and assigns to appropriate groups;

Informs clients of service programs and the rules and regulations, and right to participate;

Conducts overall monitoring of programs in specific area of responsibility;

Serves as resource to clients and the community in area of expertise;

Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care;

Performs investigative duties to include screens referrals for validity;

Interviews all parties involved; assesses immediate and long-term dangers/risks to children;

Develops written services plan documenting goals, objectives and details of the services provided for each case;

Provides program administration and caseload management services;

Conducts visits and maintains contact with other professionals;

Accompanies victims and their families to court appearances;

Serves as support for the family; files petitions;

Testifies in criminal and civil cases; prepares court ordered home assessments and custody home studies;

Establishes and maintains case records;

Codes, enters and updates new and on-going cases in the state computer information system;

Represents the agency at various functions such as making speeches at civic and business associations, providing training and workshops on child/adult abuse and neglect for public and private organizations.

Knowledge, Skills, and Abilities Knowledge:

Considerable knowledge of social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; investigating and interviewing techniques; legal procedures as related to program area; and social, economic, and health problems.

Skills:

Skill in operating a personal computer and associated software and the operation of a motor vehicle.

Abilities:

Demonstrated ability to communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; investigate high risk cases; testify in court proceedings; develop and present training programs and other presentations; interpret program laws, policies and regulations; develop and implement service plans; analyze case information to make sound judgments; respond to client emotions; develop speeches and represent the agency; work in stressful situations and maintain diplomacy; plan and manage own work activities, including service delivery, reports, correspondence and record keeping; establish effective relationships with others; stay abreast of current trends and developments in the social work field.

Education and Experience Minimum of a Bachelor’s degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Minimum Qualifications

Minimum of a Bachelor’s degree in a Human Services field or minimum of a Bachelor's degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).

Experience in public social work, working with adults and families and demonstrated ability to develop and implement service plans.

Experience working with community professionals, such as physicians, mental health professionals, nursing homes, assisted living facilities, and home health care agencies to assist adults and families in resolving problems and making referrals for services.

Proficiency with personal computer and associated software to include Microsoft Word.

Experience utilizing at least two of the following programs: ASAPS/PeerPlace/EPAS/SPIDeR.

Possess a valid Driver’s license with clean driving record.

Preferred Qualifications

Considerable experience in Adult Services/Adult Protective Services conducting investigations of abuse, neglect, or financial exploitation.

Demonstrated ability to act as a lead worker by mentoring, leading, and training others while communicating effectively both orally and in writing.

Completion of required state of Virginia mandated Adult Services/Adult Protective Services training.

Possession of BSW/MSW/Commonwealth of Virginia Social Worker license.

Special Requirements Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and pre-employment drug/alcohol screen. The investigation may include fingerprint checks, employment verification/references & credit checks (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Employee must be willing to provide after hours on-call services for CPS, APS, and FC.

Special Instructions to Applicants Applicants are encouraged to provide a complete listing of relevant work experience and qualifications on the application and/or resume. Applications/resumes for this position must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications/resumes will not be accepted. The website will provide a confirmation when the application/resume is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume.

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