Southeast Primary Care Partners
Patient Service Representative (PSR)
Southeast Primary Care Partners, Marietta, Georgia, United States, 30064
Patient Service Representative (PSR)
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Southeast Primary Care Partners
We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.
Responsibilities
Greets patients as they arrive and manages 20‑minute wait time.
Assists patients with intake processes including copying required documents.
Collects co‑payments, co‑insurance, and deductibles and issues receipts.
Manages cashier box and daily deposits according to company policies.
Processes walk‑in patients and visitors.
Answers phones and schedules appointments (special focus on physician requested return visits).
Schedules referrals as indicated.
Assists with patient outreach (e.g., next‑day reminders, AWV support).
Manages medical records (maintains, files/scans, prepares for schedules).
Ensures all correspondence is scanned and/or filed in a timely manner.
Performs all other related duties as assigned.
Qualifications
High school graduate or GED required.
One year of related work experience, including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials by alphabetical or numerical systems.
Effective communication and customer service skills (AIDET).
Successful initial competency assessment, following rotational training.
Excellent interpersonal skills.
Strong written and verbal communication with patients and external parties.
Detail‑oriented and highly organized.
Firm grasp on administrative processes, and organizational policies.
Knowledge of patient care and examination procedures.
Ability to maintain confidentiality at all times.
Proficiency in Microsoft Office Suite.
ICD‑10 and CPT experience preferred.
Proficient in patient check‑in, check‑out and referral processes.
Physical and Mental Requirements
Ability to lift up to 50 pounds.
Ability to push or pull heavy objects using up to 50 pounds of force.
Ability to sit for extended periods of time.
Ability to stand for extended periods of time.
Ability to use fine motor skills to operate office equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Ability to travel to multiple locations to support business needs as required.
FLSA Classification:
Non‑exempt
Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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–
Southeast Primary Care Partners
We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers.
Responsibilities
Greets patients as they arrive and manages 20‑minute wait time.
Assists patients with intake processes including copying required documents.
Collects co‑payments, co‑insurance, and deductibles and issues receipts.
Manages cashier box and daily deposits according to company policies.
Processes walk‑in patients and visitors.
Answers phones and schedules appointments (special focus on physician requested return visits).
Schedules referrals as indicated.
Assists with patient outreach (e.g., next‑day reminders, AWV support).
Manages medical records (maintains, files/scans, prepares for schedules).
Ensures all correspondence is scanned and/or filed in a timely manner.
Performs all other related duties as assigned.
Qualifications
High school graduate or GED required.
One year of related work experience, including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials by alphabetical or numerical systems.
Effective communication and customer service skills (AIDET).
Successful initial competency assessment, following rotational training.
Excellent interpersonal skills.
Strong written and verbal communication with patients and external parties.
Detail‑oriented and highly organized.
Firm grasp on administrative processes, and organizational policies.
Knowledge of patient care and examination procedures.
Ability to maintain confidentiality at all times.
Proficiency in Microsoft Office Suite.
ICD‑10 and CPT experience preferred.
Proficient in patient check‑in, check‑out and referral processes.
Physical and Mental Requirements
Ability to lift up to 50 pounds.
Ability to push or pull heavy objects using up to 50 pounds of force.
Ability to sit for extended periods of time.
Ability to stand for extended periods of time.
Ability to use fine motor skills to operate office equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Ability to travel to multiple locations to support business needs as required.
FLSA Classification:
Non‑exempt
Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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