Parker Hannifin
Customer Service Representative
Parker Hannifin
– Holly Springs, MS
Position Summary: Responsible for managing customer service accounts of different levels (low to high) of complexity to support division business objectives and meet customer performance. The role requires extensive internal and external customer communication, direction, coordination, and oversight of assigned customer accounts.
Essential Functions
Support customers across all aspects of the order lifecycle, including order entry, order changes, and issue resolution to ensure customer satisfaction.
Work closely with Shipping daily for urgent and expedited shipments.
Partner with cross-functional teams – including but not limited to Accounting, Supply Chain, Production, Quality, and Sales.
Provide division support to other departments as needed.
Respond to phone calls, emails, IM and chat regarding order status, price/availability, etc. promptly and professionally.
Navigate and utilize customer internet portals effectively.
Perform additional duties as assigned or required.
Qualification Requirements
High School Diploma or GED required; 4-year college degree preferred.
Two years of customer service or inside account representative experience with similar essential job functions preferred.
Experience with mainframe-driven computer systems, i.e., MSS, OnDemand, or SAP.
Work-related experience in Microsoft Office, particularly Word, Excel, and Outlook.
Ability to communicate clearly and effectively with both internal and external customers.
Comfortable interacting with customers in person during on-site visits while demonstrating professionalism.
Strong written communication skills with attention to grammar, punctuation, and style.
Exceptional attention to detail and accuracy across all job responsibilities.
Self‑motivated, positive attitude, flexibility, ability to focus and perform multiple tasks in a high‑pressure environment.
Strong organizational and time‑management skills with the ability to prioritize competing demands.
Equal Employment Opportunity Parker Hannifin is an Equal Opportunity and affirmative action employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
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– Holly Springs, MS
Position Summary: Responsible for managing customer service accounts of different levels (low to high) of complexity to support division business objectives and meet customer performance. The role requires extensive internal and external customer communication, direction, coordination, and oversight of assigned customer accounts.
Essential Functions
Support customers across all aspects of the order lifecycle, including order entry, order changes, and issue resolution to ensure customer satisfaction.
Work closely with Shipping daily for urgent and expedited shipments.
Partner with cross-functional teams – including but not limited to Accounting, Supply Chain, Production, Quality, and Sales.
Provide division support to other departments as needed.
Respond to phone calls, emails, IM and chat regarding order status, price/availability, etc. promptly and professionally.
Navigate and utilize customer internet portals effectively.
Perform additional duties as assigned or required.
Qualification Requirements
High School Diploma or GED required; 4-year college degree preferred.
Two years of customer service or inside account representative experience with similar essential job functions preferred.
Experience with mainframe-driven computer systems, i.e., MSS, OnDemand, or SAP.
Work-related experience in Microsoft Office, particularly Word, Excel, and Outlook.
Ability to communicate clearly and effectively with both internal and external customers.
Comfortable interacting with customers in person during on-site visits while demonstrating professionalism.
Strong written communication skills with attention to grammar, punctuation, and style.
Exceptional attention to detail and accuracy across all job responsibilities.
Self‑motivated, positive attitude, flexibility, ability to focus and perform multiple tasks in a high‑pressure environment.
Strong organizational and time‑management skills with the ability to prioritize competing demands.
Equal Employment Opportunity Parker Hannifin is an Equal Opportunity and affirmative action employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
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