Encore
Event Technician- Full Time- Audio Visual- LaPlaya Beach & Golf Resort
Encore, East Naples, Florida, United States
Event Technician - Full Time - Audio Visual - LaPlaya Beach & Golf Resort
Position Overview
A Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Ensure accurately and timely setup, operation, and breakdown of basic audiovisual equipment.
Strive to exceed the expectations and needs of internal and external customers, maintaining positive relationships and effective communication.
Meet with guests on site to ensure their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship, handling equipment challenges and changes in a timely and professional manner.
Demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues.
Follow company processes, complete systems entry and paperwork accurately, and use equipment sheets to determine scheduled setup and strike.
Work with clients to finalize invoices and complete order entries in Navigator as needed.
Job Qualifications
High School Diploma required; Associate’s degree preferred.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate Company vehicles.
Must be able to lift 50 lbs.
Additional DOT requirements may need to be met if applicable.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
Competencies
Hospitality – Deliver World Class Service
Ownership – Do The Right Thing – Instill Trust
Action Oriented – Drive Results
Tech Savvy – See The Big Picture
Communicates Effectively – Value People
Physical Requirements
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hour
Grasping: 4‑5 Hours
0‑15 lbs*: Continuously
16‑50 lbs*: Frequently
51‑100 lbs: Occasionally
Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Salary & Benefits Hourly Pay Range: $15.64 - $20.33 Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr
A Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Ensure accurately and timely setup, operation, and breakdown of basic audiovisual equipment.
Strive to exceed the expectations and needs of internal and external customers, maintaining positive relationships and effective communication.
Meet with guests on site to ensure their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day.
Understand and foster the hotel/client relationship, handling equipment challenges and changes in a timely and professional manner.
Demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues.
Follow company processes, complete systems entry and paperwork accurately, and use equipment sheets to determine scheduled setup and strike.
Work with clients to finalize invoices and complete order entries in Navigator as needed.
Job Qualifications
High School Diploma required; Associate’s degree preferred.
1 year of customer service or hospitality experience preferred.
1 year of audio‑visual experience or equivalent in an educational environment preferred.
Valid driver’s license required for team members that may operate Company vehicles.
Must be able to lift 50 lbs.
Additional DOT requirements may need to be met if applicable.
External applicants must meet/validate and achieve/complete all training and certifications required for this position within one year.
Competencies
Hospitality – Deliver World Class Service
Ownership – Do The Right Thing – Instill Trust
Action Oriented – Drive Results
Tech Savvy – See The Big Picture
Communicates Effectively – Value People
Physical Requirements
Sitting: 2‑3 Hours
Standing: 4‑5 Hours
Walking: 4‑5 Hours
Stooping: 2‑3 Hours
Kneeling: 2‑3 Hours
Bending: 2‑3 Hours
Reaching (above your head): 2‑3 Hours
Climbing: 0‑1 Hour
Grasping: 4‑5 Hours
0‑15 lbs*: Continuously
16‑50 lbs*: Frequently
51‑100 lbs: Occasionally
Work Environment Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays.
Salary & Benefits Hourly Pay Range: $15.64 - $20.33 Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr