Amicis Global Technologies
Customer Service Representative / CSR in East Hartford, CT 06108
Amicis Global Technologies, East Hartford, Connecticut, us, 06118
Customer Service Representative / CSR
Location:
East Hartford, CT 06108
Duration:
03 Months (Contract to Hire)
Shift Timing:
08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate:
$19.36/W2
Typing Speed Requirement:
Minimum 35 WPM (please include in resume)
Summary As a Senior Customer Service Representative, you will support our customers as the first point of contact and provide program, account information, and password reset assistance through the online consumer portal. We rely on you to actively listen to customers and use your customer service skills, passion, and creativity to meet their needs. Your responsibilities include ensuring timely call resolution, communicating effectively, maintaining quality standards, delivering customer satisfaction, and performing other assigned duties.
Roles And Responsibilities
Act as the initial point of contact for inquiries from potential and existing beneficiaries related to client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to call center leadership or other CT agencies per procedures.
Provide clear, complete, accurate, and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data-enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
What You Get
Paid training.
Work schedule: Monday–Friday 8:30 AM–5:00 PM.
Weekends off.
Great work environment.
People Who Succeed In This Role Have
The ability to convey complex information in clear and concise terms to ensure customer understanding.
A strong commitment and work ethic.
Outstanding attendance.
Effective and accurate written and verbal communication skills.
Effective problem‑solving skills.
Customer service experience.
Ability to navigate multiple applications and research solutions with ease.
A passion for helping people and guiding them to the best solution for their issue.
Excitement about innovative technology.
Calm conflict resolution and problem‑solving for frustrated customers.
Ability to work in a structured environment for the duration of a full‑time schedule taking high‑volume calls.
Requirements
Must be at least 18 years of age or older.
Must have a high school diploma or equivalent and a minimum of six months experience in a call center environment.
Associate degree or higher (without call center experience) is acceptable.
Must be able to pass a 35 WPM typing test.
Must be able to pass a customer service assessment.
Must successfully pass a criminal background check and drug test.
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East Hartford, CT 06108
Duration:
03 Months (Contract to Hire)
Shift Timing:
08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate:
$19.36/W2
Typing Speed Requirement:
Minimum 35 WPM (please include in resume)
Summary As a Senior Customer Service Representative, you will support our customers as the first point of contact and provide program, account information, and password reset assistance through the online consumer portal. We rely on you to actively listen to customers and use your customer service skills, passion, and creativity to meet their needs. Your responsibilities include ensuring timely call resolution, communicating effectively, maintaining quality standards, delivering customer satisfaction, and performing other assigned duties.
Roles And Responsibilities
Act as the initial point of contact for inquiries from potential and existing beneficiaries related to client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to call center leadership or other CT agencies per procedures.
Provide clear, complete, accurate, and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data-enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
What You Get
Paid training.
Work schedule: Monday–Friday 8:30 AM–5:00 PM.
Weekends off.
Great work environment.
People Who Succeed In This Role Have
The ability to convey complex information in clear and concise terms to ensure customer understanding.
A strong commitment and work ethic.
Outstanding attendance.
Effective and accurate written and verbal communication skills.
Effective problem‑solving skills.
Customer service experience.
Ability to navigate multiple applications and research solutions with ease.
A passion for helping people and guiding them to the best solution for their issue.
Excitement about innovative technology.
Calm conflict resolution and problem‑solving for frustrated customers.
Ability to work in a structured environment for the duration of a full‑time schedule taking high‑volume calls.
Requirements
Must be at least 18 years of age or older.
Must have a high school diploma or equivalent and a minimum of six months experience in a call center environment.
Associate degree or higher (without call center experience) is acceptable.
Must be able to pass a 35 WPM typing test.
Must be able to pass a customer service assessment.
Must successfully pass a criminal background check and drug test.
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