AmeriVet Veterinary Partners
Customer Service Representative
AmeriVet Veterinary Partners, Oklahoma City, Oklahoma, United States, 73116
Join AmeriVet Veterinary Partners as a
Customer Service Representative .
CSR Responsibilities
Prioritize and manage appointments across multiple platforms (phone, apps, online portals).
Conduct outbound calls to re‑engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care.
Use digital tools such as two‑way messaging, email, and client apps for effective client communication.
Provide empathetic, professional support in all client interactions, including emergency situations.
Triage a multi‑line phone system to manage client inquiries, schedule appointments, and process refills.
Oversee lobby operations and facilitate efficient check‑in/check‑out processes, prioritizing appointments based on client and pet needs.
Facilitate clear communication between the medical team and clients regarding pet care.
Maintain accurate and updated client and pet records in electronic or paper systems.
Collect and process payments, manage financial transactions, and ensure accurate end‑of‑day reporting.
Provide clients with information about pet care (wellness needs, treatment plans, seasonal health topics) and discuss available financing options.
Support clients with pharmacy services, including online auto‑ship enrollments and managing external pharmacy requests.
Qualifications And Requirements
Friendly and professional phone and in‑person communication skills.
Strong customer service orientation.
Ability to manage multiple tasks and prioritize effectively.
Availability to work weekends and holiday rotations as needed.
Proficiency with computers and digital tools (experience with EMRs such as Avimark or Pulse is a plus).
At least one year of customer service experience, preferably in veterinary, medical, or similar fields.
Knowledge of veterinary medical terminology and procedures.
Benefits
Career growth opportunities.
Comprehensive medical, dental, and vision insurance.
401(k) matching.
Paid Time Off (PTO).
Health, dental, vision, life insurance, and mental health resources.
Generous paid time off and holidays.
Supportive, collaborative environment that fosters personal belonging.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Other
Industries Veterinary Services
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Customer Service Representative .
CSR Responsibilities
Prioritize and manage appointments across multiple platforms (phone, apps, online portals).
Conduct outbound calls to re‑engage lapsed clients, remind clients of upcoming appointments, and encourage compliance with their pets’ care.
Use digital tools such as two‑way messaging, email, and client apps for effective client communication.
Provide empathetic, professional support in all client interactions, including emergency situations.
Triage a multi‑line phone system to manage client inquiries, schedule appointments, and process refills.
Oversee lobby operations and facilitate efficient check‑in/check‑out processes, prioritizing appointments based on client and pet needs.
Facilitate clear communication between the medical team and clients regarding pet care.
Maintain accurate and updated client and pet records in electronic or paper systems.
Collect and process payments, manage financial transactions, and ensure accurate end‑of‑day reporting.
Provide clients with information about pet care (wellness needs, treatment plans, seasonal health topics) and discuss available financing options.
Support clients with pharmacy services, including online auto‑ship enrollments and managing external pharmacy requests.
Qualifications And Requirements
Friendly and professional phone and in‑person communication skills.
Strong customer service orientation.
Ability to manage multiple tasks and prioritize effectively.
Availability to work weekends and holiday rotations as needed.
Proficiency with computers and digital tools (experience with EMRs such as Avimark or Pulse is a plus).
At least one year of customer service experience, preferably in veterinary, medical, or similar fields.
Knowledge of veterinary medical terminology and procedures.
Benefits
Career growth opportunities.
Comprehensive medical, dental, and vision insurance.
401(k) matching.
Paid Time Off (PTO).
Health, dental, vision, life insurance, and mental health resources.
Generous paid time off and holidays.
Supportive, collaborative environment that fosters personal belonging.
Seniority Level Entry Level
Employment Type Full‑time
Job Function Other
Industries Veterinary Services
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