Patient Service Representative (PSR) - Bon Secours Cardiology, Reynolds

Job Summary The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

Serves as the primary point of contact between patients and physician practices

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner

Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner

Processes patients in practice as they present for their appointments

Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately

Processes admission paperwork, including basic insurance verification, secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process, corrects registration errors as needed

Records time indicators for lobby wait times

Calculates patient liabilities and actively collects and processes patient payments

Reconciles cash drawer at the close of the day

Performs charge entry for external services (i.e. nursing homes) as necessary

Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary

Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults)

Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice

Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy

Verifies RX benefits in electronic health record, per protocol

Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software

Education High School Diploma or GED (required)

Experience Prior experience in patient registration/healthcare (preferred)

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

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