Orthodontic Experts
Bilingual Patient Service Representative (Rockford)
Orthodontic Experts, Rockford, Illinois, United States, 61103
Join to apply for the
Bilingual Patient Service Representative (Rockford)
role at
Orthodontic Experts . Be among the first 25 applicants.
About Us At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.
Core Values
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
Job Description As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and giving them the necessary information and assistance they need. You will also answer incoming calls, manage the front desk, and provide general administrative support.
Tasks
Answer all phone calls
Listen and return all voicemails left in front of office phones
Check-in new and existing patients and notify the clinical staff that the patient has arrived
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk‑in patients
Maintain comm‑log up to date with all necessary patient/parent communication information
Review the daily schedule of the clinic for any changes
Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule
Review for Bonding approvals
Check if all bondings are approved and active with insurance (the day before & day of the appointment)
Understand cancellation policy and reiterate it to patients
Print end of the day reports
Maintain office/reception area cleanliness
Check and reply to all office emails
Check collected payments against the report and check all credit card transactions
Call patients with outstanding balances
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks
Participate in Marketing events
Cash handling
Other tasks as assigned
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
Excellent problem‑solving and de‑escalation skills
Excellent written and verbal communication skills
Bilingual – Spanish
Travel required to Dekalb and Beloit
Working Hours, Location, and Pay
Monday – Wednesday 8:45 am – 5:00 pm
Thursday – Friday 6:45 am – 3:00 pm
2 Saturdays per month
Two 9:45 am‑6:00 pm shifts per month
5051 S. State Street, Rockford, IL 61108
Pay: $19.00 – $20.00 per hour
Benefits (for full‑time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Medical, Dental, Vision, and Life Insurance
Short‑Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection – LifeLock
MetLaw
Pet Insurance
Free and discounted Orthodontic Treatment
Monthly Bonuses
#J-18808-Ljbffr
Bilingual Patient Service Representative (Rockford)
role at
Orthodontic Experts . Be among the first 25 applicants.
About Us At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.
Core Values
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
Job Description As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and giving them the necessary information and assistance they need. You will also answer incoming calls, manage the front desk, and provide general administrative support.
Tasks
Answer all phone calls
Listen and return all voicemails left in front of office phones
Check-in new and existing patients and notify the clinical staff that the patient has arrived
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk‑in patients
Maintain comm‑log up to date with all necessary patient/parent communication information
Review the daily schedule of the clinic for any changes
Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule
Review for Bonding approvals
Check if all bondings are approved and active with insurance (the day before & day of the appointment)
Understand cancellation policy and reiterate it to patients
Print end of the day reports
Maintain office/reception area cleanliness
Check and reply to all office emails
Check collected payments against the report and check all credit card transactions
Call patients with outstanding balances
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks
Participate in Marketing events
Cash handling
Other tasks as assigned
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
Excellent problem‑solving and de‑escalation skills
Excellent written and verbal communication skills
Bilingual – Spanish
Travel required to Dekalb and Beloit
Working Hours, Location, and Pay
Monday – Wednesday 8:45 am – 5:00 pm
Thursday – Friday 6:45 am – 3:00 pm
2 Saturdays per month
Two 9:45 am‑6:00 pm shifts per month
5051 S. State Street, Rockford, IL 61108
Pay: $19.00 – $20.00 per hour
Benefits (for full‑time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Medical, Dental, Vision, and Life Insurance
Short‑Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection – LifeLock
MetLaw
Pet Insurance
Free and discounted Orthodontic Treatment
Monthly Bonuses
#J-18808-Ljbffr