JFK Johnson Rehabilitation Institute
EMS DISPATCHER II (FULL TIME)
JFK Johnson Rehabilitation Institute, Hackensack, New Jersey, us, 07601
EMS DISPATCHER II (FULL TIME)
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JFK Johnson Rehabilitation Institute
Requisition # 2025-173426. Shift: Day. Status: Full Time with Benefits.
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Receives and processes incoming and outgoing telephone and radio communication.
Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
Complies with all local, state, and federal laws, regulations, and guidelines.
Records all requests for service through handwritten and computer entries.
Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre‑arrival instructions.
Dispatches units through radio, telephone, or other equipment provided, following established protocols.
Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
Maintains the status and location of all units and personnel.
Manages resource requests for large‑scale incidents when requested.
Works with County Office of Emergency Management and NJ EMS Task Force representatives.
Communicates with and responds to requests from other dispatch centers.
Communicates and documents all relevant information between the pre‑hospital providers and receiving facilities.
Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
Troubleshoots all communications equipment problems and notifies the appropriate service agency for repair.
Submits event reports as needed.
Validates documentation (e.g., PCS forms) following established protocols.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 1 year of customer service experience in a health care setting; or, 1 year of experience in dispatching law enforcement, fire department, or EMS services.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
Preferred Qualifications
Experience working with case managers and insurance providers.
Knowledge of county geo‑political boundaries, major highways, and landmarks.
Working knowledge of the radio system and its components.
Working understanding of radio broadcast procedures.
Familiarity with FCC Rules and Regulations.
Familiarity with computer‑aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
Licenses & Certifications Required
AHA Basic Health Care Life Support HCP Certification within 3 months of hire.
Basic Telecommunicator within 3 months of hire.
Advanced Emergency Medical Dispatch within 3 months of hire.
ICS 100, ICS 200, Hazardous Materials Awareness within 6 months of hire.
Licenses & Certifications Preferred
Emergency Medical Technician or Paramedic Certification New Jersey.
Compensation Minimum rate of $30.29 hourly. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.
Job Duties Disclaimer The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on various non‑discriminatory factors including labor market data, experience, education, certifications, skills, geographic location, internal equity, budget and grant funding.
Equal Opportunity Employer HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Additional Benefits In addition to our compensation for full‑time and part‑time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
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at
JFK Johnson Rehabilitation Institute
Requisition # 2025-173426. Shift: Day. Status: Full Time with Benefits.
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Receives and processes incoming and outgoing telephone and radio communication.
Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
Complies with all local, state, and federal laws, regulations, and guidelines.
Records all requests for service through handwritten and computer entries.
Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre‑arrival instructions.
Dispatches units through radio, telephone, or other equipment provided, following established protocols.
Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
Maintains the status and location of all units and personnel.
Manages resource requests for large‑scale incidents when requested.
Works with County Office of Emergency Management and NJ EMS Task Force representatives.
Communicates with and responds to requests from other dispatch centers.
Communicates and documents all relevant information between the pre‑hospital providers and receiving facilities.
Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
Troubleshoots all communications equipment problems and notifies the appropriate service agency for repair.
Submits event reports as needed.
Validates documentation (e.g., PCS forms) following established protocols.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 1 year of customer service experience in a health care setting; or, 1 year of experience in dispatching law enforcement, fire department, or EMS services.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
Preferred Qualifications
Experience working with case managers and insurance providers.
Knowledge of county geo‑political boundaries, major highways, and landmarks.
Working knowledge of the radio system and its components.
Working understanding of radio broadcast procedures.
Familiarity with FCC Rules and Regulations.
Familiarity with computer‑aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
Licenses & Certifications Required
AHA Basic Health Care Life Support HCP Certification within 3 months of hire.
Basic Telecommunicator within 3 months of hire.
Advanced Emergency Medical Dispatch within 3 months of hire.
ICS 100, ICS 200, Hazardous Materials Awareness within 6 months of hire.
Licenses & Certifications Preferred
Emergency Medical Technician or Paramedic Certification New Jersey.
Compensation Minimum rate of $30.29 hourly. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market‑competitive total rewards package.
Job Duties Disclaimer The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on various non‑discriminatory factors including labor market data, experience, education, certifications, skills, geographic location, internal equity, budget and grant funding.
Equal Opportunity Employer HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Additional Benefits In addition to our compensation for full‑time and part‑time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
#J-18808-Ljbffr