Walgreens
Pharmacy Customer Service Associate – Walgreens
Join to apply for the
Pharmacy Customer Service Associate
role at
Walgreens . Base pay range
$16.00/hr - $18.00/hr Responsibilities
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Assists the pharmacist under direct supervision with pharmacy practice, entering patient and drug information and processing prescriptions using pharmacy systems. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions to ensure a positive experience. Models and shares customer service best practices with team members, including greeting, eye contact, courtesy, proactive help, need identification, and full satisfaction. Recommends items for sale, trade‑up and companion items to customers. Registers customer purchases, collects cash, distributes change, processes voids, returns, rain checks, refunds, and exchanges. Takes customers to OTC aisle to assist in locating products. Maintains counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as directed. Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including entering patient and drug information, filling prescriptions, verifying medicine, checking for interactions, and supporting scheduling and workflow. Reports prescription errors immediately to pharmacist in accordance with Company policies and the Quality Improvement Program, and reviews the Walgreens Pharmacy Code of Conduct. Adheres to Walgreens policy on Good Faith Dispensing during prescription dispensing activities. Handles telephone calls not requiring personal pharmacist attention, including physician calls. Processes manual claims for third‑party prescription services promptly and performs other clerical duties as assigned. Supports pharmacy inventory management, including ordering, unpacking, checking, storing shipment of pharmaceuticals, filing claims for overages, shortages, or damage. Ensures compliance with state and local laws for regulated products such as alcoholic beverages and tobacco. Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed. Assists in separating food items and product placement per policies, rotates consumable stock, and ensures first‑in, first‑out handling. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo, poster print, and creative machine services. Assumes web pick‑up responsibilities, monitors orders, picks items, and delivers orders to customers. Assists with exterior and interior maintenance to keep store clean and orderly. Complies with all company policies and maintains respectful coworker relationships. Completes special assignments and other tasks as assigned. Training & Personal Development
Earns and maintains PTCB certification through the designated training program and/or state required certification/registration. Attends training, completes PPLs, and acquires continuing education credits, maintaining knowledge of healthcare and pharmacy developments. Basic Qualifications
Fluency in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. Preferred Qualifications
Prefer six months of experience in a retail environment. Prefer prior work experience with Walgreens. Prefer strong math skills for accurate prescription filling (counting, measuring, weighing). Prefer good computer skills. Prefer knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The role will remain open until filled. To review benefits, please click here: jobs.walgreens.com/benefits. Seniority Level
Not Applicable Employment Type
Full‑time Job Function
Other
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Join to apply for the
Pharmacy Customer Service Associate
role at
Walgreens . Base pay range
$16.00/hr - $18.00/hr Responsibilities
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Assists the pharmacist under direct supervision with pharmacy practice, entering patient and drug information and processing prescriptions using pharmacy systems. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions to ensure a positive experience. Models and shares customer service best practices with team members, including greeting, eye contact, courtesy, proactive help, need identification, and full satisfaction. Recommends items for sale, trade‑up and companion items to customers. Registers customer purchases, collects cash, distributes change, processes voids, returns, rain checks, refunds, and exchanges. Takes customers to OTC aisle to assist in locating products. Maintains counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as directed. Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including entering patient and drug information, filling prescriptions, verifying medicine, checking for interactions, and supporting scheduling and workflow. Reports prescription errors immediately to pharmacist in accordance with Company policies and the Quality Improvement Program, and reviews the Walgreens Pharmacy Code of Conduct. Adheres to Walgreens policy on Good Faith Dispensing during prescription dispensing activities. Handles telephone calls not requiring personal pharmacist attention, including physician calls. Processes manual claims for third‑party prescription services promptly and performs other clerical duties as assigned. Supports pharmacy inventory management, including ordering, unpacking, checking, storing shipment of pharmaceuticals, filing claims for overages, shortages, or damage. Ensures compliance with state and local laws for regulated products such as alcoholic beverages and tobacco. Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed. Assists in separating food items and product placement per policies, rotates consumable stock, and ensures first‑in, first‑out handling. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo, poster print, and creative machine services. Assumes web pick‑up responsibilities, monitors orders, picks items, and delivers orders to customers. Assists with exterior and interior maintenance to keep store clean and orderly. Complies with all company policies and maintains respectful coworker relationships. Completes special assignments and other tasks as assigned. Training & Personal Development
Earns and maintains PTCB certification through the designated training program and/or state required certification/registration. Attends training, completes PPLs, and acquires continuing education credits, maintaining knowledge of healthcare and pharmacy developments. Basic Qualifications
Fluency in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evenings and weekends. Preferred Qualifications
Prefer six months of experience in a retail environment. Prefer prior work experience with Walgreens. Prefer strong math skills for accurate prescription filling (counting, measuring, weighing). Prefer good computer skills. Prefer knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The role will remain open until filled. To review benefits, please click here: jobs.walgreens.com/benefits. Seniority Level
Not Applicable Employment Type
Full‑time Job Function
Other
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