Drive Shack
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Guest Service
role at
Drive Shack
Base pay range $14.00/hr - $14.00/hr
About Drive Shack Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We’re all about creating spaces where guests can relax, connect, and make lasting memories. With interactive golf experiences, chef‑inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time.
Job Purpose The Guest Service team is responsible for creating an inviting and memorable first impression for all guests. This role provides detailed information about the venue, including food and beverage options, gaming experiences, and event offerings. Guest Service team members must have a thorough understanding of the reservation system, ensuring smooth coordination and communication with guests and venue staff. Beyond the front desk, Guest Service contributes to the overall guest experience by staying aware and engaged throughout the venue, collaborating closely with other departments to uphold hospitality standards.
Responsibilities
Greet and assist guests warmly, directing them to event spaces and answering questions about the venue
Deliver prompt, friendly, and personalized service to every guest
Act as a brand ambassador by promoting available dining and entertainment options
Communicate clearly and patiently with guests and team members
Manage incoming phone calls and direct them appropriately
Maintain and organize waitlists for hitting bays and reservations, using salesmanship to enhance guest experiences
Support other team members and perform additional duties as requested by management
Qualifications
Friendly, outgoing personality with the ability to thrive in a fast‑paced, high‑energy environment
Flexible schedule with availability for days, nights, weekends, and holidays
Strong organizational, teamwork, and multitasking skills
Minimum one year of experience in a front desk, guest service, or hospitality role
Experience with computerized booking and point‑of‑sale systems
Bilingual skills a plus
Excellent verbal and written communication abilities
High school diploma or equivalent required
Familiarity with reservation or event management software preferred
Working Conditions
Fast‑paced, guest‑facing environment with constant interaction and communication
Requires standing and walking for extended periods, including climbing stairs
Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels
Must be able to lift and move up to 25 pounds without assistance
Evening, weekend, and holiday shifts required to support business operations
Equal Opportunity Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
Seniority Level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Entertainment
Referrals increase your chances of interviewing at Drive Shack by 2x
Sign in to set job alerts for “Guest Services Specialist” roles. #J-18808-Ljbffr
Guest Service
role at
Drive Shack
Base pay range $14.00/hr - $14.00/hr
About Drive Shack Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We’re all about creating spaces where guests can relax, connect, and make lasting memories. With interactive golf experiences, chef‑inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time.
Job Purpose The Guest Service team is responsible for creating an inviting and memorable first impression for all guests. This role provides detailed information about the venue, including food and beverage options, gaming experiences, and event offerings. Guest Service team members must have a thorough understanding of the reservation system, ensuring smooth coordination and communication with guests and venue staff. Beyond the front desk, Guest Service contributes to the overall guest experience by staying aware and engaged throughout the venue, collaborating closely with other departments to uphold hospitality standards.
Responsibilities
Greet and assist guests warmly, directing them to event spaces and answering questions about the venue
Deliver prompt, friendly, and personalized service to every guest
Act as a brand ambassador by promoting available dining and entertainment options
Communicate clearly and patiently with guests and team members
Manage incoming phone calls and direct them appropriately
Maintain and organize waitlists for hitting bays and reservations, using salesmanship to enhance guest experiences
Support other team members and perform additional duties as requested by management
Qualifications
Friendly, outgoing personality with the ability to thrive in a fast‑paced, high‑energy environment
Flexible schedule with availability for days, nights, weekends, and holidays
Strong organizational, teamwork, and multitasking skills
Minimum one year of experience in a front desk, guest service, or hospitality role
Experience with computerized booking and point‑of‑sale systems
Bilingual skills a plus
Excellent verbal and written communication abilities
High school diploma or equivalent required
Familiarity with reservation or event management software preferred
Working Conditions
Fast‑paced, guest‑facing environment with constant interaction and communication
Requires standing and walking for extended periods, including climbing stairs
Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels
Must be able to lift and move up to 25 pounds without assistance
Evening, weekend, and holiday shifts required to support business operations
Equal Opportunity Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
Seniority Level Entry level
Employment type Full‑time
Job function Management and Manufacturing
Industries Entertainment
Referrals increase your chances of interviewing at Drive Shack by 2x
Sign in to set job alerts for “Guest Services Specialist” roles. #J-18808-Ljbffr