Shine of Carmel
Service Coordinator
Location: Cincinnati, Indianapolis, Raleigh
Company: Shine
About Shine Shine is a fast-growing home and commercial services company specializing in window cleaning, pressure washing, gutter cleaning, and specialty lighting services. We operate in multiple markets and are building a high-performance, process-driven organization focused on quality, efficiency, and customer experience.
We’re looking for a Service Coordinator to play a critical role in keeping jobs running smoothly from booking to completion.
Role Overview The Service Coordinator is responsible for coordinating daily service operations by ensuring jobs are properly scheduled, crews are prepared, job details are accurate, and customers receive clear communication.
This role is ideal for someone who is organized, detail-oriented, calm under pressure, and enjoys keeping many moving parts aligned.
Key Responsibilities
Coordinate daily and weekly job schedules across crews and service types
Ensure all jobs have complete and accurate scope details before dispatch
Communicate with customers regarding scheduling, arrival windows, and updates
Confirm crews have the correct job notes, access info, and service expectations
Adjust schedules due to weather, delays, or last-minute changes
Monitor job progress and flag issues to Operations leadership
Assist with job setup, notes, and documentation in company systems
Support Operations and Sales teams with accurate handoffs
What Success Looks Like
Crews arrive prepared with no missing job details
Fewer day-of issues caused by miscommunication
Customers feel informed and confident before service
Schedules stay efficient, realistic, and balanced
Operations leaders spend less time fixing avoidable problems
Qualifications
Strong organizational and multitasking skills
Clear, professional communication (phone, text, email)
Comfortable working with software and learning new systems
Ability to stay composed and solution-focused in a fast-paced environment
Detail-oriented with a high sense of ownership
Prior experience in scheduling, dispatch, operations, or service coordination is a plus
Compensation & Benefits
Pay:
$20–$25/hour (based on experience)
Performance-based raises and growth opportunities
Full-time, stable year-round role
Opportunity to grow into senior operations or leadership roles as the company scales
Benefits
401(k)
Bonus based on performance
Health insurance
Paid time off
Training & development
Why This Role Matters This position is a core operational seat at Shine. The Service Coordinator directly impacts efficiency, customer satisfaction, and crew performance. As the company grows, this role grows with it.
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Company: Shine
About Shine Shine is a fast-growing home and commercial services company specializing in window cleaning, pressure washing, gutter cleaning, and specialty lighting services. We operate in multiple markets and are building a high-performance, process-driven organization focused on quality, efficiency, and customer experience.
We’re looking for a Service Coordinator to play a critical role in keeping jobs running smoothly from booking to completion.
Role Overview The Service Coordinator is responsible for coordinating daily service operations by ensuring jobs are properly scheduled, crews are prepared, job details are accurate, and customers receive clear communication.
This role is ideal for someone who is organized, detail-oriented, calm under pressure, and enjoys keeping many moving parts aligned.
Key Responsibilities
Coordinate daily and weekly job schedules across crews and service types
Ensure all jobs have complete and accurate scope details before dispatch
Communicate with customers regarding scheduling, arrival windows, and updates
Confirm crews have the correct job notes, access info, and service expectations
Adjust schedules due to weather, delays, or last-minute changes
Monitor job progress and flag issues to Operations leadership
Assist with job setup, notes, and documentation in company systems
Support Operations and Sales teams with accurate handoffs
What Success Looks Like
Crews arrive prepared with no missing job details
Fewer day-of issues caused by miscommunication
Customers feel informed and confident before service
Schedules stay efficient, realistic, and balanced
Operations leaders spend less time fixing avoidable problems
Qualifications
Strong organizational and multitasking skills
Clear, professional communication (phone, text, email)
Comfortable working with software and learning new systems
Ability to stay composed and solution-focused in a fast-paced environment
Detail-oriented with a high sense of ownership
Prior experience in scheduling, dispatch, operations, or service coordination is a plus
Compensation & Benefits
Pay:
$20–$25/hour (based on experience)
Performance-based raises and growth opportunities
Full-time, stable year-round role
Opportunity to grow into senior operations or leadership roles as the company scales
Benefits
401(k)
Bonus based on performance
Health insurance
Paid time off
Training & development
Why This Role Matters This position is a core operational seat at Shine. The Service Coordinator directly impacts efficiency, customer satisfaction, and crew performance. As the company grows, this role grows with it.
#J-18808-Ljbffr