City of Houston
Position Overview
Applications accepted from:
All Persons Interested
Service Line/Section:
Utility Billing / Collections
Reporting Location:
4200 Leeland St.
Workdays & Hours:
Monday - Friday; 7:00 am – 4:00 pm (Subject to change)
Description Of Duties / Essential Functions
Researches, analyzes, and resolves standard customer concerns and inquiries via phone, email, site visits, etc.
Provides information on City programs, rates and/or process changes, guidelines and educates the public on initiatives.
Provides general information on account balances, services, delinquent accounts and adjustments.
Works with other departments and agencies to resolve billing inquiries.
Verifies new customer accounts with other companies.
Collects and balances daily revenue from sale of permits, receipts or fees.
Performs data entry activities to record information.
Distributes forms to customers to complete for City services.
Refers customers who require additional assistance to appropriate agencies.
Creates work orders and project numbers; contacts other companies to release services on completed projects; performs other departmental duties as assigned.
Working Conditions The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting up to 10 pounds. In the Houston Permitting Center, the position may require lifting moderately heavy items such as plans up to 40 pounds.
Minimum Requirements Education:
High school diploma or GED.
Experience:
Six (6) months administrative or customer service related experience (Associate degree may substitute for experience requirement).
Preferences Preference will be given to candidates with Call Center, Collections, and/or Utility experience and analytical, critical thinking and problem-solving skills. Experience using Microsoft Office (especially Excel) and ability to type 25-30 words per minute.
Preference shall be given to eligible veteran applicants as provided by Executive Order 1-6.
Safety Impact Position No
Salary Information Pay Grade: 13
Application Procedures Only online applications will be accepted. Submit online at
www.houstontx.gov . For detailed application status, visit
http://agency.governmentjobs.com/houston/default.cfm
or call
832-393-6737 .
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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All Persons Interested
Service Line/Section:
Utility Billing / Collections
Reporting Location:
4200 Leeland St.
Workdays & Hours:
Monday - Friday; 7:00 am – 4:00 pm (Subject to change)
Description Of Duties / Essential Functions
Researches, analyzes, and resolves standard customer concerns and inquiries via phone, email, site visits, etc.
Provides information on City programs, rates and/or process changes, guidelines and educates the public on initiatives.
Provides general information on account balances, services, delinquent accounts and adjustments.
Works with other departments and agencies to resolve billing inquiries.
Verifies new customer accounts with other companies.
Collects and balances daily revenue from sale of permits, receipts or fees.
Performs data entry activities to record information.
Distributes forms to customers to complete for City services.
Refers customers who require additional assistance to appropriate agencies.
Creates work orders and project numbers; contacts other companies to release services on completed projects; performs other departmental duties as assigned.
Working Conditions The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting up to 10 pounds. In the Houston Permitting Center, the position may require lifting moderately heavy items such as plans up to 40 pounds.
Minimum Requirements Education:
High school diploma or GED.
Experience:
Six (6) months administrative or customer service related experience (Associate degree may substitute for experience requirement).
Preferences Preference will be given to candidates with Call Center, Collections, and/or Utility experience and analytical, critical thinking and problem-solving skills. Experience using Microsoft Office (especially Excel) and ability to type 25-30 words per minute.
Preference shall be given to eligible veteran applicants as provided by Executive Order 1-6.
Safety Impact Position No
Salary Information Pay Grade: 13
Application Procedures Only online applications will be accepted. Submit online at
www.houstontx.gov . For detailed application status, visit
http://agency.governmentjobs.com/houston/default.cfm
or call
832-393-6737 .
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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