Glacier Bank
Join to apply for the
Customer Service Rep/Teller
role at
Glacier Bank .
About the Role Starting Wage: $18.20/hr. Location: 319 E 2nd St, Whitefish, Montana. Apply here: https://www.glacierbank.com/about/careers
Responsibilities
Employee will greet customers with a smile and assess and fill their needs in a professional manner.
Communicate effectively while working quickly and with accuracy.
Extensive contact with customers, vendors, the public, and bank staff; maintain professionalism and courtesy to enhance bank image.
Process deposits, withdrawals, cash checks (customer & non‑customer), buy & sell cash, change orders, cash advances, loan payments, cashier's checks, GL credit/debit, advice of credit/debit, Canadian exchanges, telephone transfers.
Print statements and cash savings bonds.
Fill out fraud & non‑fraud debit card disputes and ATM disputes.
Use Haberfeld brochure to select the right account type for customers.
Use and clean branch capture machine.
Use currency counter, coin counter, MICR printer (for printing counter checks), Teller Cash Dispenser, Teller Cash Recycler (if applicable).
Use and find information in Silverlake, Vertex, NetTeller, Passport.
Know where all logs can be found in the branch and what each log is used for.
Know and understand Regulations: D, DD, E, CC, OFAC, Privacy, CIP, BSA.
Knowledge of Personal and Business Account Types, Online Banking, Bill Pay, Mobile Check Deposit.
Know proper process and what is needed to let a customer into a Safe Deposit Box.
Acknowledge customers right away and demonstrate appropriate conversation while helping customers on the phone and in person.
Demonstrate proper cash handling skills and keep cash drawer and teller work neat and organized.
Maintain cash drawer limit.
Understand importance of clean desk policy, customer confidentiality, and locking workstation.
Apply dual control appropriately from start to finish when necessary.
Know proper process for working with a dormant/escheat account.
Properly ID/verify customers.
Read account and customer alert messages every time and understand their importance.
Additional Responsibilities
Service quality: embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listen to and ask about customer’s needs.
Participate in required training, staff meetings, and lobby displays.
Participate in community service and bank-sponsored activities that support Glacier Bank’s mission and values.
Provide superior internal and external customer service; demonstrate self‑governance, courtesy, respect toward external and internal customers.
Complete required bank training courses within assigned time frame(s).
Comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and OFAC. Complete assigned online training courses and achieve a passing score by due date.
Represent Glacier Bank professionally, maintaining image, confidentiality, a positive "can‑do" attitude, flexibility, and adaptability to meet bank and customer needs. Keep work area tidy and preserve customer privacy.
Consistently maintain regular and reliable attendance.
Perform additional duties as requested or assigned.
Required Qualifications
High degree of attention to detail and excellent organizational skills to perform in a fast‑paced environment.
Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills.
Ability to work professionally and consistently demonstrate courtesy, customer service, and tact in a fast‑paced, deadlines‑oriented environment.
Ability to work quickly and accurately; handle multiple competing deadlines and make decisions based on regulations, company policy, knowledge, and experience.
Ability to work independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skills with knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
Working knowledge of standard office equipment.
High school diploma or equivalent.
Preferred Qualifications
Moderate level of banking knowledge desired.
Work Environment Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions; talk or hear. The employee is occasionally required to stand; walk; lift or reach with hands and arms. The employee may also be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation. Specific lifting abilities required by this job include: medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: the worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part‑time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part‑Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
Equal Employment Opportunity We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
Additional Information Referrals increase your chances of interviewing at Glacier Bank by 2x.
#J-18808-Ljbffr
Customer Service Rep/Teller
role at
Glacier Bank .
About the Role Starting Wage: $18.20/hr. Location: 319 E 2nd St, Whitefish, Montana. Apply here: https://www.glacierbank.com/about/careers
Responsibilities
Employee will greet customers with a smile and assess and fill their needs in a professional manner.
Communicate effectively while working quickly and with accuracy.
Extensive contact with customers, vendors, the public, and bank staff; maintain professionalism and courtesy to enhance bank image.
Process deposits, withdrawals, cash checks (customer & non‑customer), buy & sell cash, change orders, cash advances, loan payments, cashier's checks, GL credit/debit, advice of credit/debit, Canadian exchanges, telephone transfers.
Print statements and cash savings bonds.
Fill out fraud & non‑fraud debit card disputes and ATM disputes.
Use Haberfeld brochure to select the right account type for customers.
Use and clean branch capture machine.
Use currency counter, coin counter, MICR printer (for printing counter checks), Teller Cash Dispenser, Teller Cash Recycler (if applicable).
Use and find information in Silverlake, Vertex, NetTeller, Passport.
Know where all logs can be found in the branch and what each log is used for.
Know and understand Regulations: D, DD, E, CC, OFAC, Privacy, CIP, BSA.
Knowledge of Personal and Business Account Types, Online Banking, Bill Pay, Mobile Check Deposit.
Know proper process and what is needed to let a customer into a Safe Deposit Box.
Acknowledge customers right away and demonstrate appropriate conversation while helping customers on the phone and in person.
Demonstrate proper cash handling skills and keep cash drawer and teller work neat and organized.
Maintain cash drawer limit.
Understand importance of clean desk policy, customer confidentiality, and locking workstation.
Apply dual control appropriately from start to finish when necessary.
Know proper process for working with a dormant/escheat account.
Properly ID/verify customers.
Read account and customer alert messages every time and understand their importance.
Additional Responsibilities
Service quality: embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listen to and ask about customer’s needs.
Participate in required training, staff meetings, and lobby displays.
Participate in community service and bank-sponsored activities that support Glacier Bank’s mission and values.
Provide superior internal and external customer service; demonstrate self‑governance, courtesy, respect toward external and internal customers.
Complete required bank training courses within assigned time frame(s).
Comply with all company policies and procedures and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and OFAC. Complete assigned online training courses and achieve a passing score by due date.
Represent Glacier Bank professionally, maintaining image, confidentiality, a positive "can‑do" attitude, flexibility, and adaptability to meet bank and customer needs. Keep work area tidy and preserve customer privacy.
Consistently maintain regular and reliable attendance.
Perform additional duties as requested or assigned.
Required Qualifications
High degree of attention to detail and excellent organizational skills to perform in a fast‑paced environment.
Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills.
Ability to work professionally and consistently demonstrate courtesy, customer service, and tact in a fast‑paced, deadlines‑oriented environment.
Ability to work quickly and accurately; handle multiple competing deadlines and make decisions based on regulations, company policy, knowledge, and experience.
Ability to work independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skills with knowledge of word processing, spreadsheets, ten‑key, and general computer applications.
Working knowledge of standard office equipment.
High school diploma or equivalent.
Preferred Qualifications
Moderate level of banking knowledge desired.
Work Environment Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions; talk or hear. The employee is occasionally required to stand; walk; lift or reach with hands and arms. The employee may also be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation. Specific lifting abilities required by this job include: medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: the worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part‑time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part‑Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
Equal Employment Opportunity We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
Additional Information Referrals increase your chances of interviewing at Glacier Bank by 2x.
#J-18808-Ljbffr