Planet Fitness
Overview
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.
About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.
Daily Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when needed, escalates to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., Dispensers, leaky faucets, fixtures).
Compensation & Benefits
The hourly pay range for this position is $17.50 to $18.50.
Planet Fitness offers a comprehensive benefit offering that includes medical, dental and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership. Certain benefits are offered to full‑time employees only.
Qualifications
6-12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function & Industries
Other
Wellness and Fitness Services
#J-18808-Ljbffr
About the Overnight Front Desk Associate Role As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.
Daily Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when needed, escalates to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., Dispensers, leaky faucets, fixtures).
Compensation & Benefits
The hourly pay range for this position is $17.50 to $18.50.
Planet Fitness offers a comprehensive benefit offering that includes medical, dental and vision insurance; short‑term and long‑term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership. Certain benefits are offered to full‑time employees only.
Qualifications
6-12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED Certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function & Industries
Other
Wellness and Fitness Services
#J-18808-Ljbffr