Kenworth Sales
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Job Title Call Center Representative
Location Las Vegas, NV
Job Summary Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Las Vegas location. The primary function of the call center customer service advisor is to coordinate repairs, dispatch tow companies and/or mobile repair units, communicate with customers, and act as a liaison between fleets, tow companies, and repair facilities.
Schedule: 12pm - 8:30pm
Note: Due to federally mandated DOT regulations, Kenworth Sales is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.
Duties And Responsibilities
Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues
Coordinate the development of the program with all Kenworth Sales Company Branches
Establish and provide breakdown management support for Kenworth Sales Co fleet customers, including monitoring and interpreting fault codes, as well as campaign information for fleets
Monitor company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and PAC‑Central guidelines, including time‑critical functions
Work directly with and assist each Corporate Service Director and District Service Manager as needed
Communicate effectively with Fleets, PACCAR Breakdown, and tow companies
Maintain a log of the details of communication with customer/dealer throughout the repair process
Coordinate with Service Manager/Shop Foreman to assure completion of work within time promised to customer
Monitor progress of repairs and update customer on any changes in agreed service, costs, or time of completion; obtain customer authorization for such changes
Qualifications
Ability to read and comprehend English instructions and information
High school diploma or equivalent
Working knowledge of heavy truck repair methods
Highly technical background with good troubleshooting skills
Basic computer skills and ability to utilize MS Office programs as well as Paccar Web Ecat
Ability to identify and meet customer needs and requirements
Hard worker, self‑starter, and problem solver
Excellent organizational, communication, and time management skills
Exceptional phone and customer service skills required
Appearance must meet company requirements
Benefits
Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training, and personal development
Stability – the company is financially strong with an established base of customers and is well positioned for continued expansion
History of Excellence – work for an award‑winning dealership with a reputation for unsurpassed quality and customer service
Excellent compensation and benefits package including comprehensive health and dental insurance, flexible spending accounts (FSAs) with FLEX Card, group life insurance, short‑term & long‑term disability insurance, voluntary life insurance, corporate holidays, paid vacation and personal leave, 401(k) plan with company match, and voluntary supplemental insurance plans
Veterans are encouraged to apply.
About the Company Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 38 dealerships in the Intermountain West and Mid‑Atlantic regions.
An Equal Opportunity employer, smoke‑free/drug‑free facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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Job Title Call Center Representative
Location Las Vegas, NV
Job Summary Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Las Vegas location. The primary function of the call center customer service advisor is to coordinate repairs, dispatch tow companies and/or mobile repair units, communicate with customers, and act as a liaison between fleets, tow companies, and repair facilities.
Schedule: 12pm - 8:30pm
Note: Due to federally mandated DOT regulations, Kenworth Sales is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.
Duties And Responsibilities
Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues
Coordinate the development of the program with all Kenworth Sales Company Branches
Establish and provide breakdown management support for Kenworth Sales Co fleet customers, including monitoring and interpreting fault codes, as well as campaign information for fleets
Monitor company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and PAC‑Central guidelines, including time‑critical functions
Work directly with and assist each Corporate Service Director and District Service Manager as needed
Communicate effectively with Fleets, PACCAR Breakdown, and tow companies
Maintain a log of the details of communication with customer/dealer throughout the repair process
Coordinate with Service Manager/Shop Foreman to assure completion of work within time promised to customer
Monitor progress of repairs and update customer on any changes in agreed service, costs, or time of completion; obtain customer authorization for such changes
Qualifications
Ability to read and comprehend English instructions and information
High school diploma or equivalent
Working knowledge of heavy truck repair methods
Highly technical background with good troubleshooting skills
Basic computer skills and ability to utilize MS Office programs as well as Paccar Web Ecat
Ability to identify and meet customer needs and requirements
Hard worker, self‑starter, and problem solver
Excellent organizational, communication, and time management skills
Exceptional phone and customer service skills required
Appearance must meet company requirements
Benefits
Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training, and personal development
Stability – the company is financially strong with an established base of customers and is well positioned for continued expansion
History of Excellence – work for an award‑winning dealership with a reputation for unsurpassed quality and customer service
Excellent compensation and benefits package including comprehensive health and dental insurance, flexible spending accounts (FSAs) with FLEX Card, group life insurance, short‑term & long‑term disability insurance, voluntary life insurance, corporate holidays, paid vacation and personal leave, 401(k) plan with company match, and voluntary supplemental insurance plans
Veterans are encouraged to apply.
About the Company Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, with over 38 dealerships in the Intermountain West and Mid‑Atlantic regions.
An Equal Opportunity employer, smoke‑free/drug‑free facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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