State of Tennessee
ELIGIBILITY ASSISTANT - 12232025-73743
State of Tennessee, Nashville, Tennessee, United States
Eligibility Assistant - 12232025-73743
State of Tennessee – Human Services Department, Adult and Family Services Division, Cheatham County.
Job Information
Opening Date/Time: 12/23/2025 12:00 AM Central Time
Closing Date/Time: 01/05/2026 11:59 PM Central Time
Salary (Monthly): $2,581.00 – $3,226.00
Salary (Annually): $30,972.00 – $38,712.00
Job Type: Full-Time
Location: Ashland City, TN
Department: Human Services
This is an on‑site position. A criminal background check is required.
For more information, visit: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0017154_EA_Cheatham_1526.pdf
Qualifications
High school diploma or equivalent and two years of full‑time clerical or customer service experience.
OR one year of experience as an Eligibility Clerk with the State of Tennessee.
Must complete a criminal history disclosure form, agree to release all records involving criminal history, and supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Overview This classification performs eligibility‑related paraprofessional work of average difficulty. An employee assists Eligibility Counselors in case management activities and learns the rules and regulations necessary to determine eligibility for federal benefit programs. The role differs from an Eligibility Clerk, which performs clerical duties, and from an Eligibility Counselor, who determines eligibility.
Responsibilities
Explains rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties to ensure program availability and client understanding.
Compares client information against state databases to ensure accuracy.
Interviews applicants to determine needed social services and verifies accuracy of information, obtaining documentary evidence.
Obtains and verifies information from various databases and sources, enters applications and other required documents into databases and filing systems.
Reviews case documentation to understand previous circumstances, identifies benefits and services that may be available, and assists clients.
Researches and resolves general client concerns regarding agency programs, policies, and procedures.
Communicates with outside organizations or vendors to obtain and provide information about client eligibility.
Documents information obtained during client interviews and contacts into eligibility determination system.
Schedules and reschedules appointments for client reviews, uploads applications and necessary documents into electronic case file, and attaches to appropriate case record.
Competencies
Customer Focus
Collaborates
Communicates Effectively
Decision Quality
Situational Adaptability
Knowledges
Clerical
Customer and Personal Service
Skills
Active Learning and Listening
Judgment and Decision Making
Service Orientation
Time Management
Writing
Abilities
Deductive Reasoning
Inductive Reasoning
Written Comprehension
Tools & Equipment
General Office Equipment
Computer/Laptop
Multifunction Printer (Print/Copy/Scan/Fax)
Seniority level Entry level
Employment type Full‑time
Job function Administrative
Industries Government Administration
#J-18808-Ljbffr
Job Information
Opening Date/Time: 12/23/2025 12:00 AM Central Time
Closing Date/Time: 01/05/2026 11:59 PM Central Time
Salary (Monthly): $2,581.00 – $3,226.00
Salary (Annually): $30,972.00 – $38,712.00
Job Type: Full-Time
Location: Ashland City, TN
Department: Human Services
This is an on‑site position. A criminal background check is required.
For more information, visit: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0017154_EA_Cheatham_1526.pdf
Qualifications
High school diploma or equivalent and two years of full‑time clerical or customer service experience.
OR one year of experience as an Eligibility Clerk with the State of Tennessee.
Must complete a criminal history disclosure form, agree to release all records involving criminal history, and supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Overview This classification performs eligibility‑related paraprofessional work of average difficulty. An employee assists Eligibility Counselors in case management activities and learns the rules and regulations necessary to determine eligibility for federal benefit programs. The role differs from an Eligibility Clerk, which performs clerical duties, and from an Eligibility Counselor, who determines eligibility.
Responsibilities
Explains rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties to ensure program availability and client understanding.
Compares client information against state databases to ensure accuracy.
Interviews applicants to determine needed social services and verifies accuracy of information, obtaining documentary evidence.
Obtains and verifies information from various databases and sources, enters applications and other required documents into databases and filing systems.
Reviews case documentation to understand previous circumstances, identifies benefits and services that may be available, and assists clients.
Researches and resolves general client concerns regarding agency programs, policies, and procedures.
Communicates with outside organizations or vendors to obtain and provide information about client eligibility.
Documents information obtained during client interviews and contacts into eligibility determination system.
Schedules and reschedules appointments for client reviews, uploads applications and necessary documents into electronic case file, and attaches to appropriate case record.
Competencies
Customer Focus
Collaborates
Communicates Effectively
Decision Quality
Situational Adaptability
Knowledges
Clerical
Customer and Personal Service
Skills
Active Learning and Listening
Judgment and Decision Making
Service Orientation
Time Management
Writing
Abilities
Deductive Reasoning
Inductive Reasoning
Written Comprehension
Tools & Equipment
General Office Equipment
Computer/Laptop
Multifunction Printer (Print/Copy/Scan/Fax)
Seniority level Entry level
Employment type Full‑time
Job function Administrative
Industries Government Administration
#J-18808-Ljbffr