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Church's Chicken PR

Guest Service - Restaurant 201201 - 3223 Wrightsboro Road, Augusta, GA 30909

Church's Chicken PR, Augusta, Georgia, United States, 30910

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Guest Service - Restaurant 201201 – 3223 Wrightsboro Road, Augusta, GA 30909 Church’s Chicken PR

Reports To Restaurant General Manager

Department Field Operations

Job Summary To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (OSM). Accomplishes tasks in a timely and orderly manner.

Key Duties / Responsibilities

Greets all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.

Takes and fulfills the customer's order within company mandated service time.

Suggestively upsells products as directed by management.

Collects money and delivers order to customer.

Immediately attends to any customer service problem or complaint and notifies manager as needed.

Verifies opening reading and bank, is accountable and responsible for all cash issued and received at their register during shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.

Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.

Ensures all product holding times are strictly observed.

Ensures products on counter or in the display case are properly rotated and attractively displayed.

Keeps display case interior and exterior clean at all times.

Stocks the service area with a sufficient supply of napkins, cups, lids, etc., and maintains an adequate supply of iced tea.

Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Position Qualifications / Functional Skills

Knowledge of all restaurant policies, practices and operational and human resources procedures.

Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.

Must be able to succeed in a fast‑paced work environment.

Must be able to receive money and accurately count back change.

Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.

Basic computer skills.

Reports to work timely for each scheduled shift.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

Job Details

Seniority level: Entry level

Employment type: Part‑time

Job function: Management and Manufacturing

Industry: Human Resources Services

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