Gerber Collision & Glass
Estimator
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations and a workforce of 10,000+ team members, we pride ourselves on delivering an exceptional customer experience and fostering a culture of excellence.
About the role
The Estimator’s primary responsibility is to provide an exceptional and successful customer experience by creating estimates, coordinating repair needs, and maintaining communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator ensures alignment with all team members to achieve the repair facility’s KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions and workshops recommended by the Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and Experience
High School Diploma or equivalent.
Minimum of 1‑year experience in automotive repair (compliance for DRP’s).
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Valid driver’s license.
Willingness to complete I‑CAR training.
Required Skills and Abilities
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s Minimum of 1-year experience.
Willingness to complete I‑CAR training.
Valid driver’s license.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer‑paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or other protected characteristic.
Salary : $46,800 - $80,000 per year.
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About the role
The Estimator’s primary responsibility is to provide an exceptional and successful customer experience by creating estimates, coordinating repair needs, and maintaining communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator ensures alignment with all team members to achieve the repair facility’s KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions and workshops recommended by the Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and Experience
High School Diploma or equivalent.
Minimum of 1‑year experience in automotive repair (compliance for DRP’s).
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Valid driver’s license.
Willingness to complete I‑CAR training.
Required Skills and Abilities
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRP’s Minimum of 1-year experience.
Willingness to complete I‑CAR training.
Valid driver’s license.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer‑paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or other protected characteristic.
Salary : $46,800 - $80,000 per year.
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