Northwest Bank
Teller – Part Time
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Northwest Bank
This part‑time position averages 25–30 hours per week. Saturday availability is required.
Northwest Tellers are key members of our retail network. They provide excellent customer service by welcoming customers, processing transactions efficiently, resolving problems, providing education, and uncovering financial needs for referral.
Essential Functions
Achieve financial wellness activity goals, including identifying referral opportunities and contributing to the overall office’s sales performance.
Assist customers and visitors with questions, problem resolution, and other needs; proactively engage to understand needs and inform them of product/service features and benefits; refer customers to appropriate team members for complex requests.
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns.
Balance teller drawer daily and participate in office meetings/huddles, operations meetings, and dual‑control balancing of vault, ATM, and any other device as needed.
Deliver the North(west) star experience and champion customers’ financial wellness through exceptional customer experience – in person, over the phone, and via email.
Deliver on the 5 Culture Promises.
Complete educational training as assigned and self‑educate using bank‑designed programs and applications.
Maintain general knowledge of all office systems and software; perform maintenance and possess an in–depth knowledge of bank products, services, and digital offerings.
Adhere to all security and dual control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work as a team with co‑workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests.
Work evening hours and weekends as scheduled, assigned, or necessary.
Ensure compliance with Northwest’s policies and procedures, and federal/state regulations.
Navigate Microsoft Office Software, computer applications, and department‑specific software to maximize technology tools and gain efficiency.
Work as part of a team.
Work with on‑site equipment.
Knowledge, Skills, & Abilities
Establish effective working relationships among team members and participate in solving problems and making decisions.
Present and express ideas and information clearly and concisely, orally or in writing.
Listen actively to understand others, facilitate open exchange of ideas and information.
Establish courses of action for oneself to accomplish goals, develop and use tracking systems for monitoring progress, and effectively use resources such as time and information.
Make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
Knowledge of computers and the Teller System.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent preferred.
Work Experience
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. We appreciate your interest in our position!
Pacific Bridge, NY — $15.50–$27.00
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
at
Northwest Bank
This part‑time position averages 25–30 hours per week. Saturday availability is required.
Northwest Tellers are key members of our retail network. They provide excellent customer service by welcoming customers, processing transactions efficiently, resolving problems, providing education, and uncovering financial needs for referral.
Essential Functions
Achieve financial wellness activity goals, including identifying referral opportunities and contributing to the overall office’s sales performance.
Assist customers and visitors with questions, problem resolution, and other needs; proactively engage to understand needs and inform them of product/service features and benefits; refer customers to appropriate team members for complex requests.
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns.
Balance teller drawer daily and participate in office meetings/huddles, operations meetings, and dual‑control balancing of vault, ATM, and any other device as needed.
Deliver the North(west) star experience and champion customers’ financial wellness through exceptional customer experience – in person, over the phone, and via email.
Deliver on the 5 Culture Promises.
Complete educational training as assigned and self‑educate using bank‑designed programs and applications.
Maintain general knowledge of all office systems and software; perform maintenance and possess an in–depth knowledge of bank products, services, and digital offerings.
Adhere to all security and dual control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work as a team with co‑workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests.
Work evening hours and weekends as scheduled, assigned, or necessary.
Ensure compliance with Northwest’s policies and procedures, and federal/state regulations.
Navigate Microsoft Office Software, computer applications, and department‑specific software to maximize technology tools and gain efficiency.
Work as part of a team.
Work with on‑site equipment.
Knowledge, Skills, & Abilities
Establish effective working relationships among team members and participate in solving problems and making decisions.
Present and express ideas and information clearly and concisely, orally or in writing.
Listen actively to understand others, facilitate open exchange of ideas and information.
Establish courses of action for oneself to accomplish goals, develop and use tracking systems for monitoring progress, and effectively use resources such as time and information.
Make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
Knowledge of computers and the Teller System.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent preferred.
Work Experience
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. We appreciate your interest in our position!
Pacific Bridge, NY — $15.50–$27.00
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr