National Church Residences
Front Desk Clerk
Job Title: Front Desk Clerk
Department: National Church Residences - Supportive Housing
Status: Non‑Exempt
Reports To: Front Desk Site Lead
Job Statement: Ensuring the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and/or supervisors.
Job Duties
Monitor traffic through the lobby and ensure all guests check in and out, showing proper identification and following building rules.
Accept and account for rental payments.
Be alert at all times and log any occurrence during the shift.
Follow all procedures in the desk manual.
Sort and distribute mail in a timely manner.
Conduct periodic inspections of common areas of the building.
Report any hazardous conditions or emergency situations to management, follow safety precautions, and log them in the book.
Obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately; be responsible for desk coverage until a replacement arrives.
Attend all required meetings and court appearances.
Contact the assistant manager directly a minimum of four hours prior to the shift if you are unable to report to work.
Maintain a neat and clean appearance of the lobby. (Business casual attire)
Keep maintenance work order requests in the maintenance system and report emergency requests to the Maintenance Department.
Must have adequate transportation to work any shift at any location in the on‑call, sick, and vacation coverage.
At no time will this position cover more than two consecutive shifts within a 24‑hour period.
Must be able to communicate effectively with residents and staff members.
"Time Away From Work" requests must be submitted two weeks prior to the requested time off and authorized by the direct supervisor in accordance with all other NCR HR policies.
Will not become personally involved with residents or direct staff in or outside of the workplace. A single violation is grounds for immediate termination of employment.
Additional Duties The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive and additional responsibilities may be assigned as required by management.
Specialized Knowledge and Skills
Understanding, appreciation, and commitment to the mission and philosophy of NCR and the Supportive Housing Division.
Excellent customer service, multitasking, detail‑oriented, and ability to follow directions and all procedures in the front desk manual.
Ability to communicate effectively both orally and in writing.
Basic math and analytic skills.
Strong organizational skills.
Skilled in conflict mediation and negotiation.
Demonstrate clear, professional boundaries.
Work in a team environment.
Act in a professional manner.
Understanding of low‑income and homeless individuals and their specific needs.
Knowledge about crisis prevention, intervention, and resolution techniques and ability to match such techniques to particular circumstances and individuals.
Acknowledge and agree to a straight eight‑hour shift with access to kitchen and restroom facilities (initials).
Job Requirements (Education, Training, Work Experience)
Must have at least one year of current work experience.
High School Degree or GED.
Desk Clerk Standards
Monitor traffic through the lobby ensuring all guests check in and out and provide proper identification.
Be alert at all times; log all occurrences during the shift.
Be at work on time with no more than a five‑minute grace period.
Customer Service Standards
Answer the phone within one to three rings. "Thank you for calling—how may I direct your call?"
Take phone messages (staff only) including the name of the person the message is for, the message itself, the name of the person leaving the message, the time, the date, and the initials.
Buzz residents/visitors/staff within one to three seconds.
Sort mail and place it in appropriate boxes within twenty to forty‑five minutes of receipt.
With all interactions, use polite language: please, thank you, let me find out for you, or ask if they may help in directing them to the appropriate person.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industries Non‑profit Organizations
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Department: National Church Residences - Supportive Housing
Status: Non‑Exempt
Reports To: Front Desk Site Lead
Job Statement: Ensuring the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and/or supervisors.
Job Duties
Monitor traffic through the lobby and ensure all guests check in and out, showing proper identification and following building rules.
Accept and account for rental payments.
Be alert at all times and log any occurrence during the shift.
Follow all procedures in the desk manual.
Sort and distribute mail in a timely manner.
Conduct periodic inspections of common areas of the building.
Report any hazardous conditions or emergency situations to management, follow safety precautions, and log them in the book.
Obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately; be responsible for desk coverage until a replacement arrives.
Attend all required meetings and court appearances.
Contact the assistant manager directly a minimum of four hours prior to the shift if you are unable to report to work.
Maintain a neat and clean appearance of the lobby. (Business casual attire)
Keep maintenance work order requests in the maintenance system and report emergency requests to the Maintenance Department.
Must have adequate transportation to work any shift at any location in the on‑call, sick, and vacation coverage.
At no time will this position cover more than two consecutive shifts within a 24‑hour period.
Must be able to communicate effectively with residents and staff members.
"Time Away From Work" requests must be submitted two weeks prior to the requested time off and authorized by the direct supervisor in accordance with all other NCR HR policies.
Will not become personally involved with residents or direct staff in or outside of the workplace. A single violation is grounds for immediate termination of employment.
Additional Duties The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive and additional responsibilities may be assigned as required by management.
Specialized Knowledge and Skills
Understanding, appreciation, and commitment to the mission and philosophy of NCR and the Supportive Housing Division.
Excellent customer service, multitasking, detail‑oriented, and ability to follow directions and all procedures in the front desk manual.
Ability to communicate effectively both orally and in writing.
Basic math and analytic skills.
Strong organizational skills.
Skilled in conflict mediation and negotiation.
Demonstrate clear, professional boundaries.
Work in a team environment.
Act in a professional manner.
Understanding of low‑income and homeless individuals and their specific needs.
Knowledge about crisis prevention, intervention, and resolution techniques and ability to match such techniques to particular circumstances and individuals.
Acknowledge and agree to a straight eight‑hour shift with access to kitchen and restroom facilities (initials).
Job Requirements (Education, Training, Work Experience)
Must have at least one year of current work experience.
High School Degree or GED.
Desk Clerk Standards
Monitor traffic through the lobby ensuring all guests check in and out and provide proper identification.
Be alert at all times; log all occurrences during the shift.
Be at work on time with no more than a five‑minute grace period.
Customer Service Standards
Answer the phone within one to three rings. "Thank you for calling—how may I direct your call?"
Take phone messages (staff only) including the name of the person the message is for, the message itself, the name of the person leaving the message, the time, the date, and the initials.
Buzz residents/visitors/staff within one to three seconds.
Sort mail and place it in appropriate boxes within twenty to forty‑five minutes of receipt.
With all interactions, use polite language: please, thank you, let me find out for you, or ask if they may help in directing them to the appropriate person.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industries Non‑profit Organizations
#J-18808-Ljbffr