Accreditation Council for Graduate Medical Education
Veterinary Client Services Representative
Accreditation Council for Graduate Medical Education, Gypsum, Colorado, United States, 81637
Veterinary Client Service Representative
Gypsum Animal Hospital
Gypsum, CO
Gypsum Animal Hospital is looking for an experienced Veterinary Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community.
At Gypsum Animal Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You As an experienced Veterinary Client Service Representative, you are the first and last point of contact for our clients and play a vital role in ensuring smooth hospital operations. You understand the pace and complexity of veterinary medicine and are comfortable balancing client needs, medical team communication, scheduling, and financial processes with professionalism and empathy.
Experience & Skills Requirements
Minimum of 2 year's experience as a Veterinary Client Service Representative or in similar veterinary front desk role required
Strong understanding of veterinary hosptial workflows and terminology
Proven ability to manage high call volumes, scheduling, estimates, and financial transactions
Great communication skills with the ability to de-escalate stressful or emotional client situations
Strong multi-tasking skills
Desire to practice empathetic, gold standard medicine benefiting our patients
Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients
Proficiency with veterinary practice management software
Must be able to work rotating weekends and certain holidays
Have the desire to constantly grow and advance as a valued member
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet
Efficiently onboard clients by completing registrations, verifying information, and clearly communicating anticipated wait times and hospital processes
Educate clients and answer non-medical inquiries
Manage high-volume inbound and outbound communications, including phone calls, emails, text messages, and faxes, ensuring timely, accurate follow-up and message documentation
Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records
Create and manage appointment reminders, confirmations, and rescheduling to support an optimal hospital flow and client compliance
Maintain accurate, up-to-date client and patient records within the practice management system, verifying patient information at every visit
Maintain cleanliness and organization of the front desk, lobby, and exam rooms
Ensure financial responsibilities are met. Review invoices for accuracy, communicate charges clearly to clients, collect payments, and reconcile cash drawer totals with computer-generated reports
Be willing to guide, mentor, and support fellow team members
About the Hospital At Gypsum Animal Hospital, we offer primary care service for dogs and cats in Gypsum. We also serve the communities of Eagle, Dotsero and Wolcott. Our highly experienced veterinary care team stays on top of the latest advances in technology to ensure your pet is continuously receiving the best in pet medicine.
Benefits - our care in action
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer-sponsored childcare and elder care
Personalized care for every family-forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive with Us
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment - across the nation.
Leadership training for a thriving and long career in the veterinary profession.
Compensation Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.
About Thrive Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
#J-18808-Ljbffr
Gypsum, CO
Gypsum Animal Hospital is looking for an experienced Veterinary Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community.
At Gypsum Animal Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You As an experienced Veterinary Client Service Representative, you are the first and last point of contact for our clients and play a vital role in ensuring smooth hospital operations. You understand the pace and complexity of veterinary medicine and are comfortable balancing client needs, medical team communication, scheduling, and financial processes with professionalism and empathy.
Experience & Skills Requirements
Minimum of 2 year's experience as a Veterinary Client Service Representative or in similar veterinary front desk role required
Strong understanding of veterinary hosptial workflows and terminology
Proven ability to manage high call volumes, scheduling, estimates, and financial transactions
Great communication skills with the ability to de-escalate stressful or emotional client situations
Strong multi-tasking skills
Desire to practice empathetic, gold standard medicine benefiting our patients
Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients
Proficiency with veterinary practice management software
Must be able to work rotating weekends and certain holidays
Have the desire to constantly grow and advance as a valued member
Role Responsibilities
Help strengthen relationships with our clients by greeting them and their pet
Efficiently onboard clients by completing registrations, verifying information, and clearly communicating anticipated wait times and hospital processes
Educate clients and answer non-medical inquiries
Manage high-volume inbound and outbound communications, including phone calls, emails, text messages, and faxes, ensuring timely, accurate follow-up and message documentation
Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records
Create and manage appointment reminders, confirmations, and rescheduling to support an optimal hospital flow and client compliance
Maintain accurate, up-to-date client and patient records within the practice management system, verifying patient information at every visit
Maintain cleanliness and organization of the front desk, lobby, and exam rooms
Ensure financial responsibilities are met. Review invoices for accuracy, communicate charges clearly to clients, collect payments, and reconcile cash drawer totals with computer-generated reports
Be willing to guide, mentor, and support fellow team members
About the Hospital At Gypsum Animal Hospital, we offer primary care service for dogs and cats in Gypsum. We also serve the communities of Eagle, Dotsero and Wolcott. Our highly experienced veterinary care team stays on top of the latest advances in technology to ensure your pet is continuously receiving the best in pet medicine.
Benefits - our care in action
Competitive pay
401(k) with employer match
Mental health resources, including 24/7 access to Lyra Health
Paid parental leave
Purr-ental leave for when you adopt a pet
Employer-sponsored childcare and elder care
Personalized care for every family-forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive with Us
Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty, hospital type, or environment - across the nation.
Leadership training for a thriving and long career in the veterinary profession.
Compensation Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location.
About Thrive Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
#J-18808-Ljbffr