South Dakota Board of Regents
Clinic Operations Manager – Student Health Clinic and Counseling Services (SHCCS)
South Dakota State University Student Health Clinic and Counseling Services (SHCCS) is offering an exciting career opportunity as a Clinic Operations Manager. This 12‑month, full‑time, benefit‑eligible position is located in Brookings, South Dakota. The position is supervised by the Director of Student Health and Counseling. Must be authorized to work in the U.S.; sponsorship is not available.
Responsibilities
Responsible for hiring, training, supervising, and providing ongoing support to clinical administrative staff, certified medical coders, and front‑desk personnel.
Foster a high‑performing, inclusive, and team‑oriented culture through coaching, training, and alignment with university values.
Serve as the primary administrator overseeing the effective and efficient daily operations of SHCCS.
Direct clinic operations including scheduling, patient workflow, facilities, supplies, and administrative processes.
Act as primary administrator for the electronic health records (EHR) system, managing workflows, front‑desk procedures, compliance protocols, and privacy standards.
Ensure compliance with OSHA, CLIA, HIPAA, FERPA, and other institutional policies.
Manage clinic and insurance billing operations, including coordination with third‑party payers.
Partner with the Medical Coder to ensure accurate coding, timely claim submissions, and proper reimbursement processes.
Educate students on understanding their insurance coverage and connecting with their insurance providers.
Support insurance claim processes and collaborate with Student Financial Services as needed.
Assist in developing, reviewing, and updating SHCCS policies and procedures in alignment with HIPAA, FERPA, and SDSU policies.
Ensure adherence to healthcare laws, regulatory reviews, licensing requirements, and accreditation standards.
Benefits SDstate offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. Employees receive a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state‑sponsored training as well as reduced tuition for state‑supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines.
Minimum Qualifications
Bachelor’s Degree in Health Administration, Health Care, Health Science, Business or closely related field by the start date.
Minimum of one year of healthcare operations or business operations experience.
Experience with HIPAA, CLIA, OSHA, and FERPA regulations.
Experience working with electronic health systems.
Effective written and verbal communication skills and effective interpersonal skills.
Knowledge of ICD‑10 and CPT coding and how it affects third‑party payors.
Preferred Qualifications
Master’s degree in health administration (MHA), Public Health (MPH), Business (MBA), or related field.
Experience working in a college health, university wellness, or outpatient care setting.
Working knowledge of revenue cycle management and insurance reimbursement workflows.
Knowledge of provider credentialing for insurance purposes.
Application Process SDState accepts applications through an on‑line employment site. To apply, visit https://yourfuture.sdbor.edu, search by the position title, view the job announcement, and click “apply for this job.” This system will guide you through the electronic application form. The application requires the attachment of a cover letter specifically addressing how the candidate meets the qualifications, a résumé, and a reference list with the contact information for three professional references. Email applications will not be accepted. For assistance, contact SDState Human Resources at (605) 688‑4128.
Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including successful completion of a criminal background check.
Equal Employment Opportunity Statement South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land‑grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing HR@sdstate.edu. Individuals with concerns regarding discrimination should contact the Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688‑4128.
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Responsibilities
Responsible for hiring, training, supervising, and providing ongoing support to clinical administrative staff, certified medical coders, and front‑desk personnel.
Foster a high‑performing, inclusive, and team‑oriented culture through coaching, training, and alignment with university values.
Serve as the primary administrator overseeing the effective and efficient daily operations of SHCCS.
Direct clinic operations including scheduling, patient workflow, facilities, supplies, and administrative processes.
Act as primary administrator for the electronic health records (EHR) system, managing workflows, front‑desk procedures, compliance protocols, and privacy standards.
Ensure compliance with OSHA, CLIA, HIPAA, FERPA, and other institutional policies.
Manage clinic and insurance billing operations, including coordination with third‑party payers.
Partner with the Medical Coder to ensure accurate coding, timely claim submissions, and proper reimbursement processes.
Educate students on understanding their insurance coverage and connecting with their insurance providers.
Support insurance claim processes and collaborate with Student Financial Services as needed.
Assist in developing, reviewing, and updating SHCCS policies and procedures in alignment with HIPAA, FERPA, and SDSU policies.
Ensure adherence to healthcare laws, regulatory reviews, licensing requirements, and accreditation standards.
Benefits SDstate offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. Employees receive a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state‑sponsored training as well as reduced tuition for state‑supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines.
Minimum Qualifications
Bachelor’s Degree in Health Administration, Health Care, Health Science, Business or closely related field by the start date.
Minimum of one year of healthcare operations or business operations experience.
Experience with HIPAA, CLIA, OSHA, and FERPA regulations.
Experience working with electronic health systems.
Effective written and verbal communication skills and effective interpersonal skills.
Knowledge of ICD‑10 and CPT coding and how it affects third‑party payors.
Preferred Qualifications
Master’s degree in health administration (MHA), Public Health (MPH), Business (MBA), or related field.
Experience working in a college health, university wellness, or outpatient care setting.
Working knowledge of revenue cycle management and insurance reimbursement workflows.
Knowledge of provider credentialing for insurance purposes.
Application Process SDState accepts applications through an on‑line employment site. To apply, visit https://yourfuture.sdbor.edu, search by the position title, view the job announcement, and click “apply for this job.” This system will guide you through the electronic application form. The application requires the attachment of a cover letter specifically addressing how the candidate meets the qualifications, a résumé, and a reference list with the contact information for three professional references. Email applications will not be accepted. For assistance, contact SDState Human Resources at (605) 688‑4128.
Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including successful completion of a criminal background check.
Equal Employment Opportunity Statement South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land‑grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing HR@sdstate.edu. Individuals with concerns regarding discrimination should contact the Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688‑4128.
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