Sierra Staffing Group
Sierra Staffing Group provided pay range
This range is provided by Sierra Staffing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Direct message the job poster from Sierra Staffing Group
Sierra Staffing Group
is seeking a
IT Help Desk Associate
for a well established and reputable Small Family Office Wealth Management company in the Reno, NV Area. This is a great opportunity to join a reputable organization that is moving from California and seeking a talented professional to join their team.
Job Summary
The IT Help Desk Technician serves as the first point of contact for employees experiencing technical issues. This role is responsible for providing timely and effective technical support, troubleshooting hardware and software problems, and ensuring a positive end-user experience. The ideal candidate is customer-focused, technically proficient, and able to prioritize and resolve issues efficiently in a fast-paced environment.
Key Responsibilities
Serve as the primary point of contact for IT support requests
Diagnose and troubleshoot hardware, software, network, and peripheral issues
Install, configure, and maintain computers, mobile devices, printers, and related equipment
Provide support for operating systems, Microsoft 365, email, VPN, and common business applications
Assist with user onboarding and offboarding, including account setup and access management
Maintain and update IT inventory and asset records
Educate users on best practices, security awareness, and basic troubleshooting
Support system updates, patches, and routine maintenance tasks
Adhere to company IT policies, procedures, and security standards
Willingness to assist in other departments and wear different hats
Required Qualifications
Associate’s Degree in Information Technology, Computer Science, or a related field, or equivalent work experience
1–3 years of experience in an IT Help Desk or technical support role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Excellent customer service, communication, and problem-solving skills
Preferred Qualifications
Bachelor’s degree in Information Technology or related field
IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Knowledge of cybersecurity best practices and endpoint protection tools
If you're qualified and interested in this great opportunity, please apply now!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr
Base pay range $50,000.00/yr - $65,000.00/yr
Direct message the job poster from Sierra Staffing Group
Sierra Staffing Group
is seeking a
IT Help Desk Associate
for a well established and reputable Small Family Office Wealth Management company in the Reno, NV Area. This is a great opportunity to join a reputable organization that is moving from California and seeking a talented professional to join their team.
Job Summary
The IT Help Desk Technician serves as the first point of contact for employees experiencing technical issues. This role is responsible for providing timely and effective technical support, troubleshooting hardware and software problems, and ensuring a positive end-user experience. The ideal candidate is customer-focused, technically proficient, and able to prioritize and resolve issues efficiently in a fast-paced environment.
Key Responsibilities
Serve as the primary point of contact for IT support requests
Diagnose and troubleshoot hardware, software, network, and peripheral issues
Install, configure, and maintain computers, mobile devices, printers, and related equipment
Provide support for operating systems, Microsoft 365, email, VPN, and common business applications
Assist with user onboarding and offboarding, including account setup and access management
Maintain and update IT inventory and asset records
Educate users on best practices, security awareness, and basic troubleshooting
Support system updates, patches, and routine maintenance tasks
Adhere to company IT policies, procedures, and security standards
Willingness to assist in other departments and wear different hats
Required Qualifications
Associate’s Degree in Information Technology, Computer Science, or a related field, or equivalent work experience
1–3 years of experience in an IT Help Desk or technical support role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Active Directory, and basic networking concepts
Excellent customer service, communication, and problem-solving skills
Preferred Qualifications
Bachelor’s degree in Information Technology or related field
IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Knowledge of cybersecurity best practices and endpoint protection tools
If you're qualified and interested in this great opportunity, please apply now!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Benefits
Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr