Health and Safety Council®
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Customer Service Representative
role at
Health and Safety Council® .
Position Overview CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face‑to‑face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.
Essential Job Responsibilities Customer Transactions
Ensure a smooth check‑in process for students
Answer phone calls and help customers with questions or concerns
Assist with company inquiries and scheduling issues
Maintain confidentiality regarding students’ information
Maintain a positive and professional attitude with customers
Teamwork
Work with other CSRs to answer phone calls in a timely manner
Set up and break down instructor‑led courses
Lab Monitoring
Observe student behaviors in the training rooms and computer labs
Ensure the integrity of the testing processes is not compromised
Assist students with questions and concerns
Walk and stand for extended periods of time while monitoring students
Encourage positive client learning and ensure customer service standards are upheld
Live Online Proctor
Checks in trainees and verifies identification prior to testing
Monitors trainees throughout training event
Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
Explains the course and/or exam processes
Assists trainees with technical assistance related to course navigation, login process, or equipment setup
Understands testing procedures for each exam and adheres to company quality and security measures
Reports suspected irregularities or trainee behavior to management immediately
Responsible for maintaining professional and respectful demeanor
Assists with covering for lunches and breaks
Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
Performs other duties as assigned
Opening and Closing Lab
Ensure labs are functional and operating in the mornings
Print class rosters each morning and prepare for students
Sanitize testing areas at end of each day
Arm and disarm facility as assigned
Additional Daily Lab Duties
Ensure testing areas are sanitized between customers
Communicate and coordinate with front counter Customer Service Representatives
Score tests for select courses
Troubleshoot computers when customers experience difficulties
Competencies
Communication Proficiencies
Troubleshooting and multitasking
Technical Capacity
Customer/Client Focus
Problem Solving/Analysis
Teamwork Orientation
Preferred Skills & Qualifications Education and/or Experience High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Language Skills Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability / Decision Making Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)
Physical Demands While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities The Customer Service Representative reports directly to the Operations Manager or site Supervisor. This position does not have direct reports.
Seniority Level Entry level
Employment Type Full-time
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Customer Service Representative
role at
Health and Safety Council® .
Position Overview CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face‑to‑face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.
Essential Job Responsibilities Customer Transactions
Ensure a smooth check‑in process for students
Answer phone calls and help customers with questions or concerns
Assist with company inquiries and scheduling issues
Maintain confidentiality regarding students’ information
Maintain a positive and professional attitude with customers
Teamwork
Work with other CSRs to answer phone calls in a timely manner
Set up and break down instructor‑led courses
Lab Monitoring
Observe student behaviors in the training rooms and computer labs
Ensure the integrity of the testing processes is not compromised
Assist students with questions and concerns
Walk and stand for extended periods of time while monitoring students
Encourage positive client learning and ensure customer service standards are upheld
Live Online Proctor
Checks in trainees and verifies identification prior to testing
Monitors trainees throughout training event
Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
Explains the course and/or exam processes
Assists trainees with technical assistance related to course navigation, login process, or equipment setup
Understands testing procedures for each exam and adheres to company quality and security measures
Reports suspected irregularities or trainee behavior to management immediately
Responsible for maintaining professional and respectful demeanor
Assists with covering for lunches and breaks
Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
Performs other duties as assigned
Opening and Closing Lab
Ensure labs are functional and operating in the mornings
Print class rosters each morning and prepare for students
Sanitize testing areas at end of each day
Arm and disarm facility as assigned
Additional Daily Lab Duties
Ensure testing areas are sanitized between customers
Communicate and coordinate with front counter Customer Service Representatives
Score tests for select courses
Troubleshoot computers when customers experience difficulties
Competencies
Communication Proficiencies
Troubleshooting and multitasking
Technical Capacity
Customer/Client Focus
Problem Solving/Analysis
Teamwork Orientation
Preferred Skills & Qualifications Education and/or Experience High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
Language Skills Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability / Decision Making Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)
Physical Demands While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities The Customer Service Representative reports directly to the Operations Manager or site Supervisor. This position does not have direct reports.
Seniority Level Entry level
Employment Type Full-time
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