Prevea Health
Patient Service Representative - Plymouth
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Patient Service Representative - Plymouth
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Prevea Health Job Summary
The Patient Service Representative (PSR) at Prevea Health welcomes and registers patients, schedules appointments, and liaises between patients, medical staff, and administrative staff. This role creates a positive first impression over the phone, in person, or through MyPrevea. What you will do
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage information. Route medical inquiries, complaints, and messages to appropriate parties. Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues. Schedule and confirm patient appointments. Provide accurate daily batch and/or deposits to appropriate staff for processing. Education Qualifications
High School Diploma and/or GED Required Experience Qualifications
1-3 years of experience in customer service, insurance, and/or healthcare setting Preferred Skills And Abilities
Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the company. Promote teamwork and provide a supportive environment throughout the organization. Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately. Able to work independently and think critically using provided information. Physical Demands
Sit - Constantly Stand - Rarely Walk - Rarely Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Rarely Squat - Rarely Twist/Turn (Neck) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly Working Conditions
Noise - Occasionally Travel Requirements
5% Hearing Requirements
Hears Whispers
Hears Whispers 3-8 feet - Constantly Vision Requirements
Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Consumer Services Referrals increase your chances of interviewing at Prevea Health by 2x. Sign in to set job alerts for “Patient Service Representative” roles. #J-18808-Ljbffr
Join to apply for the
Patient Service Representative - Plymouth
role at
Prevea Health Job Summary
The Patient Service Representative (PSR) at Prevea Health welcomes and registers patients, schedules appointments, and liaises between patients, medical staff, and administrative staff. This role creates a positive first impression over the phone, in person, or through MyPrevea. What you will do
Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage information. Route medical inquiries, complaints, and messages to appropriate parties. Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues. Schedule and confirm patient appointments. Provide accurate daily batch and/or deposits to appropriate staff for processing. Education Qualifications
High School Diploma and/or GED Required Experience Qualifications
1-3 years of experience in customer service, insurance, and/or healthcare setting Preferred Skills And Abilities
Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the company. Promote teamwork and provide a supportive environment throughout the organization. Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately. Able to work independently and think critically using provided information. Physical Demands
Sit - Constantly Stand - Rarely Walk - Rarely Drive - Rarely Climb (Stairs/Ladders) - Rarely Bend (Neck) - Frequently Gross Manipulation (Hands/Arms) - Rarely Squat - Rarely Twist/Turn (Neck) - Occasionally Lift/Carry 0-10 lbs. - Rarely Lift/Carry 11-25 lbs. - Rarely Lift/Carry 26-35 lbs. - Rarely Push/Pull up to 10 lbs. - Rarely Push/Pull 11-25 lbs. - Rarely Push/Pull 26-35 lbs. - Rarely Reach (Above shoulder level) - Rarely Reach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly Working Conditions
Noise - Occasionally Travel Requirements
5% Hearing Requirements
Hears Whispers
Hears Whispers 3-8 feet - Constantly Vision Requirements
Color Discrimination - Constantly Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Consumer Services Referrals increase your chances of interviewing at Prevea Health by 2x. Sign in to set job alerts for “Patient Service Representative” roles. #J-18808-Ljbffr