Butler Machinery
Service Advisor - Heavy Equipment
Butler Machinery, Rapid City, South Dakota, United States, 57700
Service Advisor - Heavy Equipment
Join to apply for the
Service Advisor - Heavy Equipment
role at
Butler Machinery
3 days ago Be among the first 25 applicants
Sourcing Specialist for our Butler Machinery teams across North & South Dakota, Nebraska & Montana. Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.
The position is exempt and is expected to follow a standard work schedule of 7:00 a.m. to 4:30 p.m.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!
Responsibilities
Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
Seeks customer feedback proactively, anticipates problems, and responds promptly.
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) for upcoming jobs coming into the service department.
Responds and follows up to employee issues and concerns.
Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer.
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
Advises the Service Manager of all customer complaints.
Assists the team in the implementation of Contamination Control Guidelines.
Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies.
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.
Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.
Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts.
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Works within and promotes the vision, mission, and values of BMC.
Performs other duties as assigned.
Qualifications
A High school and/or technical school education or equivalent combination of experience, training, and/or education required.
Previous Heavy Equipment experience is preferred.
Strong proficiency in efficiently navigating computer and business applications
Solid understanding of construction equipment, systems, and service requirements
Excellent oral and written communication skills
Strong time management skills with the ability to effectively multitask in a fast-paced service environment
Benefits
10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
EOE/Vet/Disability
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and General Business
Construction, Farming, and Equipment Rental Services
Referrals increase your chances of interviewing at Butler Machinery by 2x
#J-18808-Ljbffr
Service Advisor - Heavy Equipment
role at
Butler Machinery
3 days ago Be among the first 25 applicants
Sourcing Specialist for our Butler Machinery teams across North & South Dakota, Nebraska & Montana. Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.
The position is exempt and is expected to follow a standard work schedule of 7:00 a.m. to 4:30 p.m.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70 year presence in the marketplace!
Responsibilities
Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
Seeks customer feedback proactively, anticipates problems, and responds promptly.
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) for upcoming jobs coming into the service department.
Responds and follows up to employee issues and concerns.
Reviews all repair work orders for accuracy concerning parts, materials, and labor, and approves the release of equipment for delivery to the customer.
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
Advises the Service Manager of all customer complaints.
Assists the team in the implementation of Contamination Control Guidelines.
Meets with Service Manager on a regular basis to review department performance, profitability, and efficiencies.
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.
Seeks and participates proactively in available company-sponsored training to develop and advance knowledge base and skill set.
Participates in all company/location-driven communication efforts, including customer events, department meetings, and other related efforts.
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees, and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Works within and promotes the vision, mission, and values of BMC.
Performs other duties as assigned.
Qualifications
A High school and/or technical school education or equivalent combination of experience, training, and/or education required.
Previous Heavy Equipment experience is preferred.
Strong proficiency in efficiently navigating computer and business applications
Solid understanding of construction equipment, systems, and service requirements
Excellent oral and written communication skills
Strong time management skills with the ability to effectively multitask in a fast-paced service environment
Benefits
10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer-paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
EOE/Vet/Disability
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and General Business
Construction, Farming, and Equipment Rental Services
Referrals increase your chances of interviewing at Butler Machinery by 2x
#J-18808-Ljbffr