Con Edison
Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandari
Con Edison, New York, New York, us, 10261
Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandarin and/or Korean
Trending
Job Info
Job Identification 3913
Job Category Customer Service
Posting Date 11/18/2025, 03:49 PM
Locations Flatbush Avenue
Apply Before 06/30/2026, 04:00 AM
Job Schedule Part time
Job Shift Regular
Job Sub Function Customer Operations - EL
Job Family Entry Level
Minimum Salary $26.34
Maximum Salary $26.34
About Us Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
Job Description This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered.
Responsibilities Core Responsibilities
Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
Utilize various computer based systems to access customer accounts and input transactions.
Analyze customer accounts to address any billing inquires.
Required to work Part-Time as a Customer Service Representative.
Hybrid work schedule, please note hybrid work is subject to change.
Candidates must be able to attend part-time training within various work locations.
Required to work at Customer Operations Call Centers at various locations.
Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean.
Qualifications Required Education/Experience
High School Diploma/GED
Relevant Work Experience
Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required
Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
Able to provide outstanding service in every customer encounter and be an effective communicator. Required
Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required
Bilingual candidates must pass a language performance test. Required
Licenses and Certifications
Other: n/a
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
All applicants must pass all required placement exams.
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
EQUAL OPPORTUNITY EMPLOYER EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
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Job Info
Job Identification 3913
Job Category Customer Service
Posting Date 11/18/2025, 03:49 PM
Locations Flatbush Avenue
Apply Before 06/30/2026, 04:00 AM
Job Schedule Part time
Job Shift Regular
Job Sub Function Customer Operations - EL
Job Family Entry Level
Minimum Salary $26.34
Maximum Salary $26.34
About Us Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
Job Description This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered.
Responsibilities Core Responsibilities
Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
Utilize various computer based systems to access customer accounts and input transactions.
Analyze customer accounts to address any billing inquires.
Required to work Part-Time as a Customer Service Representative.
Hybrid work schedule, please note hybrid work is subject to change.
Candidates must be able to attend part-time training within various work locations.
Required to work at Customer Operations Call Centers at various locations.
Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean.
Qualifications Required Education/Experience
High School Diploma/GED
Relevant Work Experience
Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required
Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
Able to provide outstanding service in every customer encounter and be an effective communicator. Required
Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required
Bilingual candidates must pass a language performance test. Required
Licenses and Certifications
Other: n/a
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Work rotating shifts, including nights, midnights, weekends and holidays
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
All applicants must pass all required placement exams.
Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
EQUAL OPPORTUNITY EMPLOYER EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
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