AutoNation
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Service Advisor
role at
AutoNation
At AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You’ll explain the Technician’s recommendations in easy‑to‑understand language and suggest up‑sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm, and prepare appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner upon arrival.
Determine vehicle needs based on customer information, a vehicle walk‑around, inspections, and test drives.
Use a consultative selling process to assist customers in planning for ongoing maintenance.
Produce repair orders with cost and time estimates, ensuring full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle and on their satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
Willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license and an acceptable, safe driving record.
Benefits and Perks
Competitive compensation and 401(k) matching.
Health, dental, and vision insurance, plus maternity benefits.
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. Our network of dealerships nationwide delivers a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRVPNK, we have raised over $40 million for cancer‑related causes.
Diversity, Equity, and Inclusion AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. If you don’t meet every requirement, we encourage you to apply.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail Motor Vehicles
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Service Advisor
role at
AutoNation
At AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You’ll explain the Technician’s recommendations in easy‑to‑understand language and suggest up‑sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm, and prepare appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner upon arrival.
Determine vehicle needs based on customer information, a vehicle walk‑around, inspections, and test drives.
Use a consultative selling process to assist customers in planning for ongoing maintenance.
Produce repair orders with cost and time estimates, ensuring full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle and on their satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
Willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license and an acceptable, safe driving record.
Benefits and Perks
Competitive compensation and 401(k) matching.
Health, dental, and vision insurance, plus maternity benefits.
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. Our network of dealerships nationwide delivers a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRVPNK, we have raised over $40 million for cancer‑related causes.
Diversity, Equity, and Inclusion AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. If you don’t meet every requirement, we encourage you to apply.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Retail Motor Vehicles
#J-18808-Ljbffr