Main Street Bank
Manager of Retail Services
Join to apply for the
Manager of Retail Services
role at
Main Street Bank Main Street Bank is growing again! We are looking for an experienced, dynamic Retail Banking leader to join our extremely talented staff in the Canfield, OH market area. Ideal candidates will possess savvy business and sales acumen, retail banking experience, and a customer-first mindset. This is a new opportunity to be part of a growing, dynamic team in the Canfield, OH market. Excellent compensation package, full benefits, generous PTO and 401(k) match. Candidates must be able to pass a background and credit check and meet or exceed requirements listed in the full job description below. Think you might be a great fit? Let's start the conversation – apply today. Interviews begin the week of January 5th and will continue until we find our next amazing team member for this role! The Retail Services Manager supports the Director of Retail Services in overseeing and optimizing the daily operations of the bank’s retail network, while also acting as a Market Development Manager for their own territory. This dual role focuses on driving sales initiatives, enhancing customer service standards, ensuring efficient branch operations, and developing targeted market growth strategies. This role also is responsible for the supervision of Administrative Bankers to provide top‑tier administrative and customer support across branch operations, and drive operational excellence. Essential Duties and Responsibilities
Branch Operations & Administrative Management
Assist in implementing operational policies and procedures across branches to enhance efficiency and ensure compliance. Oversee daily administrative operations within branches, ensuring all tasks, documentation, and procedures are completed accurately and efficiently. Manage and mentor Administrative Bankers, providing guidance, training, and performance feedback to enhance their effectiveness. Collaborate with branch leadership to address operational challenges and drive continuous improvements. Sales & Customer Service Enhancement
Support the development and execution of retail sales strategies, including cross‑selling initiatives and customer engagement programs. Work with branch teams to improve customer service delivery, ensuring an exceptional banking experience. Analyze sales data and customer feedback to identify trends and opportunities for growth. Territory Market Development
Act as a Market Development Manager for your territory by developing and executing targeted strategies to drive branch performance and customer acquisition. Conduct market research and competitive analysis within the territory to identify growth opportunities, emerging trends, and potential areas for expansion. Build and maintain relationships with community organizations, local business leaders, and key influencers to support market growth initiatives. Represent the bank at local community events and forums, promoting brand awareness and engaging with potential customers. Collaborate with internal teams to tailor product offerings and marketing campaigns to meet the needs of the territory. Prepare regular reports on market development initiatives, campaign effectiveness, and community impact for senior management review. Business Services Support
Assist in developing and delivering solutions tailored to the needs of business customers, ensuring their financial requirements are met. Collaborate with business banking teams to support relationship management and growth initiatives among commercial clients. Provide guidance and support to business customers regarding the bank’s products and services, helping them optimize their financial operations. Gather and analyze feedback from business customers to improve service delivery and inform strategic decision‑making. Strategic Support & Reporting
Collaborate with the Director of Retail Services to develop and implement strategic initiatives that enhance branch performance and customer satisfaction. Assist in budgeting, resource planning, and performance analysis to support retail initiatives and operational improvements. Prepare regular reports on branch performance, customer service metrics, administrative operations, market development activities, and business services support for senior management review. Work Experience Qualifications
Minimum of 5 years of experience in retail banking or financial services, with a strong background in branch operations and customer service. Prior experience supervising administrative or support staff is required. Demonstrated experience in market development, business development, or community engagement is preferred. Experience in supporting business or commercial customers is a plus. Preferred Skills and Qualifications
Excellent organizational, communication, and interpersonal skills. Strong leadership abilities with experience in mentoring and managing teams. Ability to analyze performance metrics and implement process improvements. Proficiency in Microsoft Office Suite and banking software. High attention to detail and a commitment to delivering superior customer service. Ability to conduct market research, develop targeted growth strategies, and build effective community relationships. Understanding of business banking products and customer needs. Education Requirements
Bachelor’s degree in marketing, business administration, finance, or a related field is required. Licensing or Certification Requirements
Notary required. Required to obtain registration with NMLS.
#J-18808-Ljbffr
Join to apply for the
Manager of Retail Services
role at
Main Street Bank Main Street Bank is growing again! We are looking for an experienced, dynamic Retail Banking leader to join our extremely talented staff in the Canfield, OH market area. Ideal candidates will possess savvy business and sales acumen, retail banking experience, and a customer-first mindset. This is a new opportunity to be part of a growing, dynamic team in the Canfield, OH market. Excellent compensation package, full benefits, generous PTO and 401(k) match. Candidates must be able to pass a background and credit check and meet or exceed requirements listed in the full job description below. Think you might be a great fit? Let's start the conversation – apply today. Interviews begin the week of January 5th and will continue until we find our next amazing team member for this role! The Retail Services Manager supports the Director of Retail Services in overseeing and optimizing the daily operations of the bank’s retail network, while also acting as a Market Development Manager for their own territory. This dual role focuses on driving sales initiatives, enhancing customer service standards, ensuring efficient branch operations, and developing targeted market growth strategies. This role also is responsible for the supervision of Administrative Bankers to provide top‑tier administrative and customer support across branch operations, and drive operational excellence. Essential Duties and Responsibilities
Branch Operations & Administrative Management
Assist in implementing operational policies and procedures across branches to enhance efficiency and ensure compliance. Oversee daily administrative operations within branches, ensuring all tasks, documentation, and procedures are completed accurately and efficiently. Manage and mentor Administrative Bankers, providing guidance, training, and performance feedback to enhance their effectiveness. Collaborate with branch leadership to address operational challenges and drive continuous improvements. Sales & Customer Service Enhancement
Support the development and execution of retail sales strategies, including cross‑selling initiatives and customer engagement programs. Work with branch teams to improve customer service delivery, ensuring an exceptional banking experience. Analyze sales data and customer feedback to identify trends and opportunities for growth. Territory Market Development
Act as a Market Development Manager for your territory by developing and executing targeted strategies to drive branch performance and customer acquisition. Conduct market research and competitive analysis within the territory to identify growth opportunities, emerging trends, and potential areas for expansion. Build and maintain relationships with community organizations, local business leaders, and key influencers to support market growth initiatives. Represent the bank at local community events and forums, promoting brand awareness and engaging with potential customers. Collaborate with internal teams to tailor product offerings and marketing campaigns to meet the needs of the territory. Prepare regular reports on market development initiatives, campaign effectiveness, and community impact for senior management review. Business Services Support
Assist in developing and delivering solutions tailored to the needs of business customers, ensuring their financial requirements are met. Collaborate with business banking teams to support relationship management and growth initiatives among commercial clients. Provide guidance and support to business customers regarding the bank’s products and services, helping them optimize their financial operations. Gather and analyze feedback from business customers to improve service delivery and inform strategic decision‑making. Strategic Support & Reporting
Collaborate with the Director of Retail Services to develop and implement strategic initiatives that enhance branch performance and customer satisfaction. Assist in budgeting, resource planning, and performance analysis to support retail initiatives and operational improvements. Prepare regular reports on branch performance, customer service metrics, administrative operations, market development activities, and business services support for senior management review. Work Experience Qualifications
Minimum of 5 years of experience in retail banking or financial services, with a strong background in branch operations and customer service. Prior experience supervising administrative or support staff is required. Demonstrated experience in market development, business development, or community engagement is preferred. Experience in supporting business or commercial customers is a plus. Preferred Skills and Qualifications
Excellent organizational, communication, and interpersonal skills. Strong leadership abilities with experience in mentoring and managing teams. Ability to analyze performance metrics and implement process improvements. Proficiency in Microsoft Office Suite and banking software. High attention to detail and a commitment to delivering superior customer service. Ability to conduct market research, develop targeted growth strategies, and build effective community relationships. Understanding of business banking products and customer needs. Education Requirements
Bachelor’s degree in marketing, business administration, finance, or a related field is required. Licensing or Certification Requirements
Notary required. Required to obtain registration with NMLS.
#J-18808-Ljbffr