Abnormal Security is hiring: Technical Support Engineer – AI Cybersecurity Platf

Employer Industry: Cybersecurity and SaaS Solutions Why consider this job opportunity: Base salary range: $51,000 — $60,000 USD Opportunity for bonuses and restricted stock units (RSUs) Chance to work with cutting-edge behavioral AI technology in email and SaaS security Supportive and collaborative work environment with opportunities for continuous learning Ability to make a significant impact on customer satisfaction and product improvement Engaging role that combines technical troubleshooting with customer advocacy Job Responsibilities: Act as a trusted L1 technical advisor for enterprise customers using the employer's Cloud Email Security and AI Security Agents Own and resolve inbound support tickets, including configuration issues, API questions, and threat investigations Provide customers with clear updates, root cause insights, and solution recommendations Collaborate closely with Engineering to ensure timely resolutions and thorough documentation Create and maintain knowledge base content to improve case deflection and empower customers Qualifications: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems such as Microsoft 365 and Google Workspace Proven ability to debug complex technical issues and analyze logs Excellent written and verbal communication skills for explaining technical concepts to diverse stakeholders Familiarity with support and collaboration tools such as Salesforce, Jira, and Confluence Preferred Qualifications: Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting A mindset for continuous learning and improving customer experience We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. #J-18808-Ljbffr