AVI Foodsystems
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IT Support Specialist
role at
AVI Foodsystems .
Full‑time IT Support Specialist at our headquarters in Warren, OH. On‑site position working Monday‑Friday dayshift.
Founded in 1960,
AVI Foodsystems
has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to every day.
The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement.
Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long‑term solutions aimed at reducing the frequency and impact of technical problems across the organization.
IT Support Responsibilities
Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments.
Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system.
Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance.
Independently research and interpret user manuals to identify solutions for complex technical issues.
Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment.
Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications.
Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities.
Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers.
Provide technical assistance for Point of Sale (POS) systems.
Conduct follow‑ups on resolved tickets to ensure user satisfaction and issue closure.
Participate in structured cabling and wiring projects as needed.
Set up and support technology for presentations and meetings.
Strive to resolve issues on the first contact, minimizing the need for escalation.
Escalate unresolved or specialized issues to appropriate IT teams.
Perform software installations and upgrades on end‑user devices.
Willing to travel up to 10%, including occasional overnight stays.
IT Support Specialist Responsibilities
Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues.
Collaborate closely with IT teams and leadership to design and implement cost‑effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate.
Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization.
Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency.
Requirements and Qualifications
The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous.
Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency—whether technical or non‑technical—without sounding condescending.
A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT‑related issues in a professional setting is essential.
Skills
Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms.
Possesses excellent verbal and written communication skills for effective support via phone, in‑person, and email.
Strong interpersonal skills with the ability to build positive working relationships.
Benefits
A family culture and atmosphere.
Competitive compensation.
Health, dental, vision, and life insurance for full‑time team members.
401(k) with generous company match.
Paid vacations and holidays.
Immense training and growth opportunities.
We conduct pre‑employment drug testing. EOE.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Strategy/Planning and Information Technology
Industries: Food and Beverage Services
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IT Support Specialist
role at
AVI Foodsystems .
Full‑time IT Support Specialist at our headquarters in Warren, OH. On‑site position working Monday‑Friday dayshift.
Founded in 1960,
AVI Foodsystems
has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to every day.
The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement.
Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long‑term solutions aimed at reducing the frequency and impact of technical problems across the organization.
IT Support Responsibilities
Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments.
Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system.
Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance.
Independently research and interpret user manuals to identify solutions for complex technical issues.
Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment.
Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications.
Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities.
Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers.
Provide technical assistance for Point of Sale (POS) systems.
Conduct follow‑ups on resolved tickets to ensure user satisfaction and issue closure.
Participate in structured cabling and wiring projects as needed.
Set up and support technology for presentations and meetings.
Strive to resolve issues on the first contact, minimizing the need for escalation.
Escalate unresolved or specialized issues to appropriate IT teams.
Perform software installations and upgrades on end‑user devices.
Willing to travel up to 10%, including occasional overnight stays.
IT Support Specialist Responsibilities
Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues.
Collaborate closely with IT teams and leadership to design and implement cost‑effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate.
Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization.
Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency.
Requirements and Qualifications
The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous.
Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency—whether technical or non‑technical—without sounding condescending.
A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT‑related issues in a professional setting is essential.
Skills
Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms.
Possesses excellent verbal and written communication skills for effective support via phone, in‑person, and email.
Strong interpersonal skills with the ability to build positive working relationships.
Benefits
A family culture and atmosphere.
Competitive compensation.
Health, dental, vision, and life insurance for full‑time team members.
401(k) with generous company match.
Paid vacations and holidays.
Immense training and growth opportunities.
We conduct pre‑employment drug testing. EOE.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Strategy/Planning and Information Technology
Industries: Food and Beverage Services
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