Mount Sinai Morningside
Desktop Support Specialist III - Mount Sinai Hospital - Onsite Monday - Friday 8
Mount Sinai Morningside, New York, New York, us, 10261
Desktop Support Specialist III – Mount Sinai Hospital (Onsite Monday‑Friday 8 am‑4 pm)
Location: 5 E. 98th Street, 15th Floor, Suite 1556
Shift: Monday‑Friday 8 am‑4 pm
Position: 100% onsite
Responsibilities
Provide high‑level technical support and consultation to business area management and staff for workplace technology services, including network‑based systems, software, hardware, system security, recovery, backup, troubleshooting, repairs, installations, and upgrades.
Manage, support, and troubleshoot network printers, scanners, mobile devices, and other peripherals.
Move, add, and change workstations at Mount Sinai locations and off‑campus sites.
Support Mount Sinai users at remote sites outside the campus, including required local travel.
Participate in testing of new workplace technology packages, remote connectivity products, prototypes, and installation quality assurance to ensure consistency with standards, protocols, and procedures.
Provide third‑level support on incidents and, when necessary, escalates problems to appropriate IT groups.
Maintain highest levels of customer satisfaction by resolving all user concerns.
Collaborate and communicate effectively with end users, coworkers, and upper management to perform related duties as assigned.
Train and mentor Desktop Support Specialists I and II to meet best‑in‑class service standards.
Complete all required or assigned training.
Perform related duties as assigned or requested.
Qualifications Education Requirements
Baccalaureate degree in Information Technology or a related field and ≥5 years of experience in helpdesk, desk‑side, application, or systems support.
OR high‑school diploma/GED and ≥7 years of satisfactory experience in the above area.
Experience Requirements
Minimum 5 years full‑time experience in computer repair, maintenance, and installation.
Strong customer service and organizational skills.
Excellent oral and written communication abilities.
Ability to identify problem trends from phone and ticketing data.
Technical support via phone and/or desk side while maintaining professional demeanor.
Capable of handling continuously changing workload and multitasking under pressure.
Licensing and Certifications (Preferred)
A+, Network+, Security+, Apple Certs and Microsoft Azure Fundamentals, ITIL Foundation.
Computer Skills
Excellent troubleshooting of hardware and software.
Expert knowledge of Windows operating systems.
Expert knowledge of Microsoft 365.
Expert knowledge of iOS/Android mobile device support, deployment.
Expert understanding of networking including TCP/IP and DHCP.
Expert knowledge of Active Directory and basic AD administration.
Hands‑on experience with an ITSM/ticketing system (ServiceNow preferred).
General Skills and Competencies
In‑depth knowledge of end‑user computing systems and hardware, client functions and applications.
Excellent consultative and communication skills; analytical, decisive and good judgment.
Ability to work effectively with clients, IT management, and staff.
Flexibility regarding duties and hours, and willingness to travel off‑site.
Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $34.52–$51.98 per hour. Actual salaries depend on experience, education, and operational need. The listed range does not include bonuses, incentives, differential pay or other benefits.
Equal Opportunity Employer The Mount Sinai Health System is an equal‑opportunity employer, complying with all applicable federal civil‑rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Hospitals and Health Care
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Responsibilities
Provide high‑level technical support and consultation to business area management and staff for workplace technology services, including network‑based systems, software, hardware, system security, recovery, backup, troubleshooting, repairs, installations, and upgrades.
Manage, support, and troubleshoot network printers, scanners, mobile devices, and other peripherals.
Move, add, and change workstations at Mount Sinai locations and off‑campus sites.
Support Mount Sinai users at remote sites outside the campus, including required local travel.
Participate in testing of new workplace technology packages, remote connectivity products, prototypes, and installation quality assurance to ensure consistency with standards, protocols, and procedures.
Provide third‑level support on incidents and, when necessary, escalates problems to appropriate IT groups.
Maintain highest levels of customer satisfaction by resolving all user concerns.
Collaborate and communicate effectively with end users, coworkers, and upper management to perform related duties as assigned.
Train and mentor Desktop Support Specialists I and II to meet best‑in‑class service standards.
Complete all required or assigned training.
Perform related duties as assigned or requested.
Qualifications Education Requirements
Baccalaureate degree in Information Technology or a related field and ≥5 years of experience in helpdesk, desk‑side, application, or systems support.
OR high‑school diploma/GED and ≥7 years of satisfactory experience in the above area.
Experience Requirements
Minimum 5 years full‑time experience in computer repair, maintenance, and installation.
Strong customer service and organizational skills.
Excellent oral and written communication abilities.
Ability to identify problem trends from phone and ticketing data.
Technical support via phone and/or desk side while maintaining professional demeanor.
Capable of handling continuously changing workload and multitasking under pressure.
Licensing and Certifications (Preferred)
A+, Network+, Security+, Apple Certs and Microsoft Azure Fundamentals, ITIL Foundation.
Computer Skills
Excellent troubleshooting of hardware and software.
Expert knowledge of Windows operating systems.
Expert knowledge of Microsoft 365.
Expert knowledge of iOS/Android mobile device support, deployment.
Expert understanding of networking including TCP/IP and DHCP.
Expert knowledge of Active Directory and basic AD administration.
Hands‑on experience with an ITSM/ticketing system (ServiceNow preferred).
General Skills and Competencies
In‑depth knowledge of end‑user computing systems and hardware, client functions and applications.
Excellent consultative and communication skills; analytical, decisive and good judgment.
Ability to work effectively with clients, IT management, and staff.
Flexibility regarding duties and hours, and willingness to travel off‑site.
Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $34.52–$51.98 per hour. Actual salaries depend on experience, education, and operational need. The listed range does not include bonuses, incentives, differential pay or other benefits.
Equal Opportunity Employer The Mount Sinai Health System is an equal‑opportunity employer, complying with all applicable federal civil‑rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Hospitals and Health Care
#J-18808-Ljbffr