KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC
Membership Coordinator
KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC, Quantico, Virginia, United States, 22134
Position Summary
The Membership Coordinator plays a significant role in delivering a high-quality professional experience for members of the FBI National Academy Associates (FBINAA). This position serves as a primary front-line resource for member support, membership operations, and office coordination, requiring sound judgment, strong organizational skills, a service-oriented mindset, and an outgoing, friendly approach to member engagement.
Working in a collaborative, fast-paced nonprofit association environment, the Membership Coordinator independently manages core membership service functions, supports chapter and student engagement, and contributes to the continuous improvement of member-facing processes. This role is ideal for a detail-oriented professional who enjoys daily interaction with members and stakeholders, brings a warm and welcoming presence to the organization, and takes ownership in problem-solving and service excellence.
Key Responsibilities Member Services & Membership Operations
Serve as a
primary point of contact
for member inquiries via phone, email, and in person, resolving issues independently whenever possible and escalating appropriately when needed.
Provide
one-touch resolution
for routine membership questions related to dues, status, onboarding, and benefits.
Support membership operations through
accurate data entry
, processing membership applications, dues payments, invoices, and refunds within the Association Management Software (AMS).
Research and resolve
unidentified or misapplied payments
and respond to invoice requests in a timely manner.
Serve as the
primary coordinator for new member onboarding
, session check-in, and student payment processing.
Identify trends in member inquiries and recurring issues;
prepare observations and recommendations
to improve service delivery and member satisfaction.
Assist the Membership Team with cross-functional projects and initiatives as assigned.
Chapter & Student Support
Maintain and update chapter-related records.
Support chapter engagement by assisting with the
online chapter events calendar
and processing chapter dues.
Investigate and resolve chapter dues discrepancies in coordination with internal staff.
Provide support for
student and member-related events .
Office & Front Desk Coordination
Provide professional, in-office administrative support, including answering incoming calls, greeting members and visitors, and directing inquiries appropriately.
Maintain a welcoming and organized reception area, including oversight of daily hospitality needs (coffee/snack station).
Represent FBINAA with professionalism and warmth, often serving as the
first point of contact
for members and visitors.
Qualifications & Experience
Bachelor’s degree
preferred
; equivalent professional experience considered.
Minimum of
2 years of experience
in a membership-based organization, nonprofit association, or customer service–focused role.
Demonstrated ability to
work independently
, manage priorities, and exercise sound judgment.
Strong attention to detail with an elevated level of accuracy in data entry and record management.
Excellent written and verbal communication skills with a member-first service approach.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience with Impexium/Re: Members
Association Management Software (AMS)
is a +.
Ability to travel occasionally and work flexible hours during special events.
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Working in a collaborative, fast-paced nonprofit association environment, the Membership Coordinator independently manages core membership service functions, supports chapter and student engagement, and contributes to the continuous improvement of member-facing processes. This role is ideal for a detail-oriented professional who enjoys daily interaction with members and stakeholders, brings a warm and welcoming presence to the organization, and takes ownership in problem-solving and service excellence.
Key Responsibilities Member Services & Membership Operations
Serve as a
primary point of contact
for member inquiries via phone, email, and in person, resolving issues independently whenever possible and escalating appropriately when needed.
Provide
one-touch resolution
for routine membership questions related to dues, status, onboarding, and benefits.
Support membership operations through
accurate data entry
, processing membership applications, dues payments, invoices, and refunds within the Association Management Software (AMS).
Research and resolve
unidentified or misapplied payments
and respond to invoice requests in a timely manner.
Serve as the
primary coordinator for new member onboarding
, session check-in, and student payment processing.
Identify trends in member inquiries and recurring issues;
prepare observations and recommendations
to improve service delivery and member satisfaction.
Assist the Membership Team with cross-functional projects and initiatives as assigned.
Chapter & Student Support
Maintain and update chapter-related records.
Support chapter engagement by assisting with the
online chapter events calendar
and processing chapter dues.
Investigate and resolve chapter dues discrepancies in coordination with internal staff.
Provide support for
student and member-related events .
Office & Front Desk Coordination
Provide professional, in-office administrative support, including answering incoming calls, greeting members and visitors, and directing inquiries appropriately.
Maintain a welcoming and organized reception area, including oversight of daily hospitality needs (coffee/snack station).
Represent FBINAA with professionalism and warmth, often serving as the
first point of contact
for members and visitors.
Qualifications & Experience
Bachelor’s degree
preferred
; equivalent professional experience considered.
Minimum of
2 years of experience
in a membership-based organization, nonprofit association, or customer service–focused role.
Demonstrated ability to
work independently
, manage priorities, and exercise sound judgment.
Strong attention to detail with an elevated level of accuracy in data entry and record management.
Excellent written and verbal communication skills with a member-first service approach.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience with Impexium/Re: Members
Association Management Software (AMS)
is a +.
Ability to travel occasionally and work flexible hours during special events.
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