The NRP Group LLC
Company Overview
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work. Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full‑service multifamily developer, general contractor, and property manager with assets and operations spanning an expanding range of markets nationwide.
Benefits
Commission and bonus opportunities
Paid vacation and sick leave
11 paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical/Dental/Vision/Life insurance
401(k) match
Training, certification, & growth opportunities
Employee referral & recognition programs
Position Summary The Community Manager reports to the Regional Property Manager and is responsible for ensuring excellent customer service in daily operations, coordinating all aspects of apartment community management, maximizing cash flow while preserving assets, achieving budgeted NOI, and providing a quality living environment for residents.
Essential Functions Financial
Oversee all financial performance of the property and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost‑saving strategies to reduce budgeted expenses.
Create annual operating budget and business plan with Accounting team and Regional Property Manager.
Review financial statements and prepare monthly variance reports.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency statements and make recommendations.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
Review and analyze bid summaries, monitor vendor work and guarantee accurate invoicing.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadlines.
Serve as property representative in court proceedings under the direction of legal counsel.
Marketing
Support the leasing team by leasing apartments, responding to inquiries, qualifying applicants, showing apartments, and ensuring move‑in paperwork is accurately prepared.
Monitor rental activity, on‑site sales, marketing outreach, and advertising plans.
Maintain knowledge of market rents and demographics for competitive advantage.
Evaluate and recommend rental pricing.
Monitor daily move‑in/move‑out reports and manage the monthly renewal process.
Verify traffic sources, follow up on prospect status and closing ratios, and implement programs to improve results.
Ensure all residents are on the correct lease agreement.
Monitor compliance with Fair Housing regulations, tax compliance and other laws.
Maintain passing e‑shop, phone shop and physical shop scores.
Customer Service
Complete a daily inspection of the property and market‑ready units.
Direct service operations to ensure requests are completed within 24 h and curb‑appeal standards are met.
Supervise safety and risk management, including monthly safety meetings.
Review resident retention programs to meet residents’ needs and improve retention.
Provide excellent customer service and maintain a courteous and professional attitude.
Maintain coverage for emergencies, on‑call duties, resident functions, and weekends.
Personnel Development
Recruit and select team members following NRP’s selection process policies.
Train, coach and mentor team members and provide ongoing feedback.
Create a team environment with weekly meetings and open communication.
Generate employee schedules and audit missed punches.
Provide recommendations for compensation adjustments, promotions and terminations.
Perform other duties as required.
May occasionally be required to assist at other properties.
Run errands to support the property as necessary.
Skills & Abilities
High school diploma or equivalent; bachelor’s degree or CPM highly preferred; TCS or HCCP designation preferred.
5+ years property management experience; one year supervisory experience; knowledge of landlord‑tenant laws, Fair Housing regulations, IRS Section 42 LIHTC program and related occupancy standards.
Strong computer skills, especially Microsoft Office Suite; Yardi experience preferred.
Valid driver’s license and reliable transportation.
Equal Employment Opportunity NRP Group is committed to recruiting, hiring, and treating all employees and applicants on the basis of qualifications and merit without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classified protected by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Marketing and Sales
Location & Salary San Antonio, TX – $65,000.00‑$80,000.00 per year
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Benefits
Commission and bonus opportunities
Paid vacation and sick leave
11 paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical/Dental/Vision/Life insurance
401(k) match
Training, certification, & growth opportunities
Employee referral & recognition programs
Position Summary The Community Manager reports to the Regional Property Manager and is responsible for ensuring excellent customer service in daily operations, coordinating all aspects of apartment community management, maximizing cash flow while preserving assets, achieving budgeted NOI, and providing a quality living environment for residents.
Essential Functions Financial
Oversee all financial performance of the property and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost‑saving strategies to reduce budgeted expenses.
Create annual operating budget and business plan with Accounting team and Regional Property Manager.
Review financial statements and prepare monthly variance reports.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency statements and make recommendations.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
Review and analyze bid summaries, monitor vendor work and guarantee accurate invoicing.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadlines.
Serve as property representative in court proceedings under the direction of legal counsel.
Marketing
Support the leasing team by leasing apartments, responding to inquiries, qualifying applicants, showing apartments, and ensuring move‑in paperwork is accurately prepared.
Monitor rental activity, on‑site sales, marketing outreach, and advertising plans.
Maintain knowledge of market rents and demographics for competitive advantage.
Evaluate and recommend rental pricing.
Monitor daily move‑in/move‑out reports and manage the monthly renewal process.
Verify traffic sources, follow up on prospect status and closing ratios, and implement programs to improve results.
Ensure all residents are on the correct lease agreement.
Monitor compliance with Fair Housing regulations, tax compliance and other laws.
Maintain passing e‑shop, phone shop and physical shop scores.
Customer Service
Complete a daily inspection of the property and market‑ready units.
Direct service operations to ensure requests are completed within 24 h and curb‑appeal standards are met.
Supervise safety and risk management, including monthly safety meetings.
Review resident retention programs to meet residents’ needs and improve retention.
Provide excellent customer service and maintain a courteous and professional attitude.
Maintain coverage for emergencies, on‑call duties, resident functions, and weekends.
Personnel Development
Recruit and select team members following NRP’s selection process policies.
Train, coach and mentor team members and provide ongoing feedback.
Create a team environment with weekly meetings and open communication.
Generate employee schedules and audit missed punches.
Provide recommendations for compensation adjustments, promotions and terminations.
Perform other duties as required.
May occasionally be required to assist at other properties.
Run errands to support the property as necessary.
Skills & Abilities
High school diploma or equivalent; bachelor’s degree or CPM highly preferred; TCS or HCCP designation preferred.
5+ years property management experience; one year supervisory experience; knowledge of landlord‑tenant laws, Fair Housing regulations, IRS Section 42 LIHTC program and related occupancy standards.
Strong computer skills, especially Microsoft Office Suite; Yardi experience preferred.
Valid driver’s license and reliable transportation.
Equal Employment Opportunity NRP Group is committed to recruiting, hiring, and treating all employees and applicants on the basis of qualifications and merit without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classified protected by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Marketing and Sales
Location & Salary San Antonio, TX – $65,000.00‑$80,000.00 per year
#J-18808-Ljbffr