Oregon Department of Human Services
Branch Operations Support (Public Benefits Specialist, Entry) | Bilingual Englis
Oregon Department of Human Services, Beaverton, Oregon, us, 97078
Branch Operations Support (Public Benefits Specialist, Entry) – Bilingual English/Dari Required
Apply for the Branch Operations Support role with the Oregon Department of Human Services. Based in Beaverton, this entry-level position supports Self Sufficiency Programs (SSP) by providing case assistance, clarifying policies, and helping customers access services such as SNAP benefits and other welfare programs.
Base Pay Range Posting Date:
01/02/2026 Application Deadline:
01/11/2026 Salary Range:
$3,705 – $4,833 Position Type:
Employee Position Title:
Branch Operations Support (Public Benefits Specialist, Entry) – Bilingual English/Dari Required
The Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual English/Dari Requirement
This position is bilingual and requires duties to be carried out in both English and Dari.
Job offer will be contingent upon passing test(s) evaluating proficiency.
This position may receive a 5% differential pay based on passing the required language test.
Summary of Duties
Serve as the first point of contact in most field offices, providing a welcoming environment for families to interact with ODHS.
Support office infrastructure by maintaining day‑to‑day operations.
Assist Oregonians using the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone, or email to resolve questions or concerns.
Assist clients through a trauma‑informed lens.
May include financial desk responsibilities.
Provide support for the business functions within the office.
Minimum Qualifications
Two years of experience working in a reception area or call center, interviewing to obtain information or providing customer service, involving high‑volume work (e.g., data entry, verifying application completeness, completing necessary documents); OR
An associate degree in Behavioral Science, Social Science, or closely related field AND six months of experience in a busy reception or call center; OR
Equivalent combination of education, training, and experience relative to the class concept.
Bilingual in English and Dari (subject to passing language proficiency test).
Essential Attributes
Experience managing front‑desk operations while ensuring a welcoming and organized environment.
Experience gathering detailed and accurate information from applicants and recipients to assess eligibility and determine appropriate service options.
Experience clearly communicating program rules, procedures, and eligibility requirements to diverse clients.
Proficient with Microsoft Office, internet browsing, online research, and email communication.
Experience processing detailed data accurately and efficiently to support program or organizational goals.
Customer service experience demonstrating active listening, empathy, and respect for diverse clients.
Attention All Candidates
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Include a detailed work and education history. Your resume and cover letter may be uploaded in the Resume/CV field.
The State of Oregon does not request age, date of birth, attendance or graduation dates during the application process.
Using outside AI software during assessments is prohibited unless otherwise stated; unauthorized use will result in disqualification.
Monitor your email and Workday account for updates. You may be asked to submit additional information after the initial application.
The posting closes at 11:59 PM (PDT/PST) on the close date. After submitting, immediately respond to the two questionnaires regarding public records requests and veterans’ preference to complete the application process.
Working Conditions
Work Locations: Offices and community sites.
Work Environment: Direct public interaction, including engagement with customers in high‑pressure situations.
Cubicle‑based and front desk workspace with frequent interruptions and high noise levels.
Fast‑paced setting with constantly evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily use of computers and technology.
High‑volume computer work and keyboarding in a dynamic team environment.
Hours: Monday–Friday, 8:00 AM – 5:00 PM (scheduling specifics determined by hiring supervisor).
Travel: Occasional travel for meetings, trainings, and other work‑related activities.
Handles sensitive topics related to trauma, abuse, and crises requiring a trauma‑informed approach.
Potentially stressful situations requiring quick decision‑making to ensure safety for yourself and others.
Background Checks and Requirements
Selected finalists undergo criminal history and background checks; adverse results may lead to disqualification.
ODHS does not offer visa sponsorship. Within three days of hire, a completed I‑9 form is required.
Valid driver’s license and acceptable driving record required.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost‑of‑living adjustments.
Annual salary increases (until reaching top of the stated range).
Comprehensive benefits package.
Eligibility for the Public Service Loan Forgiveness Program (possible).
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions, or job‑specific questions. The recruiter for this position is Nadja Rue. Please include the job requisition number REQ‑192254 in your communication.
#J-18808-Ljbffr
Base Pay Range Posting Date:
01/02/2026 Application Deadline:
01/11/2026 Salary Range:
$3,705 – $4,833 Position Type:
Employee Position Title:
Branch Operations Support (Public Benefits Specialist, Entry) – Bilingual English/Dari Required
The Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual English/Dari Requirement
This position is bilingual and requires duties to be carried out in both English and Dari.
Job offer will be contingent upon passing test(s) evaluating proficiency.
This position may receive a 5% differential pay based on passing the required language test.
Summary of Duties
Serve as the first point of contact in most field offices, providing a welcoming environment for families to interact with ODHS.
Support office infrastructure by maintaining day‑to‑day operations.
Assist Oregonians using the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone, or email to resolve questions or concerns.
Assist clients through a trauma‑informed lens.
May include financial desk responsibilities.
Provide support for the business functions within the office.
Minimum Qualifications
Two years of experience working in a reception area or call center, interviewing to obtain information or providing customer service, involving high‑volume work (e.g., data entry, verifying application completeness, completing necessary documents); OR
An associate degree in Behavioral Science, Social Science, or closely related field AND six months of experience in a busy reception or call center; OR
Equivalent combination of education, training, and experience relative to the class concept.
Bilingual in English and Dari (subject to passing language proficiency test).
Essential Attributes
Experience managing front‑desk operations while ensuring a welcoming and organized environment.
Experience gathering detailed and accurate information from applicants and recipients to assess eligibility and determine appropriate service options.
Experience clearly communicating program rules, procedures, and eligibility requirements to diverse clients.
Proficient with Microsoft Office, internet browsing, online research, and email communication.
Experience processing detailed data accurately and efficiently to support program or organizational goals.
Customer service experience demonstrating active listening, empathy, and respect for diverse clients.
Attention All Candidates
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Include a detailed work and education history. Your resume and cover letter may be uploaded in the Resume/CV field.
The State of Oregon does not request age, date of birth, attendance or graduation dates during the application process.
Using outside AI software during assessments is prohibited unless otherwise stated; unauthorized use will result in disqualification.
Monitor your email and Workday account for updates. You may be asked to submit additional information after the initial application.
The posting closes at 11:59 PM (PDT/PST) on the close date. After submitting, immediately respond to the two questionnaires regarding public records requests and veterans’ preference to complete the application process.
Working Conditions
Work Locations: Offices and community sites.
Work Environment: Direct public interaction, including engagement with customers in high‑pressure situations.
Cubicle‑based and front desk workspace with frequent interruptions and high noise levels.
Fast‑paced setting with constantly evolving policies and procedures.
Repetitive motions, prolonged sitting, and daily use of computers and technology.
High‑volume computer work and keyboarding in a dynamic team environment.
Hours: Monday–Friday, 8:00 AM – 5:00 PM (scheduling specifics determined by hiring supervisor).
Travel: Occasional travel for meetings, trainings, and other work‑related activities.
Handles sensitive topics related to trauma, abuse, and crises requiring a trauma‑informed approach.
Potentially stressful situations requiring quick decision‑making to ensure safety for yourself and others.
Background Checks and Requirements
Selected finalists undergo criminal history and background checks; adverse results may lead to disqualification.
ODHS does not offer visa sponsorship. Within three days of hire, a completed I‑9 form is required.
Valid driver’s license and acceptable driving record required.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost‑of‑living adjustments.
Annual salary increases (until reaching top of the stated range).
Comprehensive benefits package.
Eligibility for the Public Service Loan Forgiveness Program (possible).
Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions, or job‑specific questions. The recruiter for this position is Nadja Rue. Please include the job requisition number REQ‑192254 in your communication.
#J-18808-Ljbffr