Hilton Worldwide, Inc.
Front Office Operations Manager* - New York Hilton Midtown
Hilton Worldwide, Inc., New York, New York, us, 10261
Front Office Operations Manager*
Job Number: HOT0C7M1
Work Locations New York Hilton Midtown, 1335 Avenue Of The Americas, New York 10019
Placed right in the heart of the action the New York Hilton Midtown is looking for its next Front Office Operations Manager.
This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it’s an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan.
Our ideal candidate will have a minimum of 2 years’ experience in a Front Office Manager role, thrive in fast-paced environments, possess excellent communication and multi-tasking skills, and be available to work a fully flexible schedule. Candidate must have experience in a hotel of 500 rooms or more. Open availability is essential, as the position will transition to an overnight role following the training period.
Shift Pattern During the training period, the schedule will follow a daytime shift pattern. After training, the role will transition to primarily overnight shifts. Flexibility is essential, including the ability to work weekends and holidays.
Salary Range Range for this position is $75,000 annually and will be aligned with the candidate’s experience and qualifications.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing? As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:
Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work
Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue
Compile and prepare financial reports, including those related to the hotel's rate and availability calendar
Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement
Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance
Attend various operational related meetings to obtain and disseminate pertinent information.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Work Locations New York Hilton Midtown, 1335 Avenue Of The Americas, New York 10019
Placed right in the heart of the action the New York Hilton Midtown is looking for its next Front Office Operations Manager.
This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it’s an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan.
Our ideal candidate will have a minimum of 2 years’ experience in a Front Office Manager role, thrive in fast-paced environments, possess excellent communication and multi-tasking skills, and be available to work a fully flexible schedule. Candidate must have experience in a hotel of 500 rooms or more. Open availability is essential, as the position will transition to an overnight role following the training period.
Shift Pattern During the training period, the schedule will follow a daytime shift pattern. After training, the role will transition to primarily overnight shifts. Flexibility is essential, including the ability to work weekends and holidays.
Salary Range Range for this position is $75,000 annually and will be aligned with the candidate’s experience and qualifications.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing? As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:
Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work
Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue
Compile and prepare financial reports, including those related to the hotel's rate and availability calendar
Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement
Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance
Attend various operational related meetings to obtain and disseminate pertinent information.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr