Blue Cross Blue Shield of Arizona
Supervsior- Prior Authorization- Hybrid
Blue Cross Blue Shield of Arizona, Phoenix, Arizona, United States, 85003
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders:
must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors:
must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions):
must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one‑on‑ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is hybrid within the state of AZ only.
This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
Purpose of the job The RN Prior Authorization Supervisor is responsible for overseeing the daily operations of the prior authorization team for the Medicaid Segment which includes Medicaid, Medicare Advantage / Dual Eligible Special Needs Plan (D‑SNP), and may include Affordable Care Act (ACA) members. The supervisor ensures the clinical team meets the quality and productivity standards, follows policies and procedures, and complies with all BCBSAZ Health Choice regulatory requirements. The supervisor maintains and/or creates desktop procedures for effective workflows and participates in policy oversight with leader. The supervisor provides coaching, feedback, and training to the clinical staff, and manages escalation issues and complex cases. The supervisor will provide support to the clinical staff accountable for the Notice of Action (NOA) process. The supervisor will provide support to the non‑clinical paraprofessionals which include Prior Authorization (PA) and may include NOA technicians, assisting in overall department initiative and training of both clinical and non‑clinical staff.
Qualifications REQUIRED QUALIFICATIONS
Required Work Experience
3 years of direct clinical experience
3 years of experience in utilization review
3 years of in same or similar role, experience managing clinical direct reports
Required Education
High‑School Diploma or GED in general field of study
Required Licenses
Active, current, and unrestricted license to practice in the State of Arizona as a Registered Nurse (RN)
Required Certifications
N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience
5 years of managed care/health plan experience
5 years of Medicaid and Medicare experience
Preferred Education
Bachelor of Science in Nursing or Healthcare management field of study
Preferred Licenses
N/A
Preferred Certifications
N/A
ESSENTIAL job functions AND RESPONSIBILITIES
Ensures completion, accuracy and timeliness of medical, dental, Pharm D, and behavioral health authorization reviews to meet contractual requirements and ensures all reviews are conducted using InterQual or BCBSAZ Health Choice Clinical Policies.
Ensures completion, accuracy, timeliness of NOA letters; member and provider notification.
Supervises the prior authorization team, which consists of RNs and LPNs, who review and process prior authorization requests for services and items for the Dual Eligible Special Needs Plan (D‑SNP), Arizona Health Care Cost Containment System (AHCCCS), and possibly ACA commercial members.
Monitors clinical teams’ performance and productivity and provide regular reports and feedback to the management.
Ensures clinical team adheres to the clinical guidelines, criteria, and protocols, and follows the best practices and standards of care.
Ensures clinical team complies with Centers for Medicare and Medicaid (CMS), National Committee for Quality Assurance (NCQA), Arizona Health Care Cost Containment System (AHCCCS), and Utilization Review Accreditation Commission (URAC), and plan‑specific regulations and policies, and maintains effective documentation and records accordingly.
Coordinates with requesting and servicing practitioners, members, and other internal departments to facilitate the prior authorization process and resolve any issues or concerns.
Manages escalated cases, complex situations and provide clinical guidance and support to the clinical staff.
Identifies and implement opportunities for improvement and innovation in the prior authorization process and workflow.
Develops orientation onboarding and conduct training for new and existing staff and evaluate their competency and skills.
Participates in quality improvement initiatives, audits, and compliance reviews.
Performs other duties as assigned.
competencies REQUIRED COMPETENCIES
Required Job Skills
Knowledge of InterQual Criteria Set
Computer documentation skills to include MS applications, Word, Adobe, Excel and Outlook
Communication skills: oral and written
Required Professional Competencies
Knowledge of and skill with clinical review and medical necessity determinations
Required Leadership Experience and Competencies
3-5 years Supervisor experience in Prior Authorization/Utilization Review
PREFERRED COMPETENCIES
Preferred Job Skills
N/A
Preferred Professional Competencies
N/A
Preferred Leadership Experience and Competencies
N/A
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
#J-18808-Ljbffr
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders:
must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors:
must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions):
must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one‑on‑ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is hybrid within the state of AZ only.
This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
Purpose of the job The RN Prior Authorization Supervisor is responsible for overseeing the daily operations of the prior authorization team for the Medicaid Segment which includes Medicaid, Medicare Advantage / Dual Eligible Special Needs Plan (D‑SNP), and may include Affordable Care Act (ACA) members. The supervisor ensures the clinical team meets the quality and productivity standards, follows policies and procedures, and complies with all BCBSAZ Health Choice regulatory requirements. The supervisor maintains and/or creates desktop procedures for effective workflows and participates in policy oversight with leader. The supervisor provides coaching, feedback, and training to the clinical staff, and manages escalation issues and complex cases. The supervisor will provide support to the clinical staff accountable for the Notice of Action (NOA) process. The supervisor will provide support to the non‑clinical paraprofessionals which include Prior Authorization (PA) and may include NOA technicians, assisting in overall department initiative and training of both clinical and non‑clinical staff.
Qualifications REQUIRED QUALIFICATIONS
Required Work Experience
3 years of direct clinical experience
3 years of experience in utilization review
3 years of in same or similar role, experience managing clinical direct reports
Required Education
High‑School Diploma or GED in general field of study
Required Licenses
Active, current, and unrestricted license to practice in the State of Arizona as a Registered Nurse (RN)
Required Certifications
N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience
5 years of managed care/health plan experience
5 years of Medicaid and Medicare experience
Preferred Education
Bachelor of Science in Nursing or Healthcare management field of study
Preferred Licenses
N/A
Preferred Certifications
N/A
ESSENTIAL job functions AND RESPONSIBILITIES
Ensures completion, accuracy and timeliness of medical, dental, Pharm D, and behavioral health authorization reviews to meet contractual requirements and ensures all reviews are conducted using InterQual or BCBSAZ Health Choice Clinical Policies.
Ensures completion, accuracy, timeliness of NOA letters; member and provider notification.
Supervises the prior authorization team, which consists of RNs and LPNs, who review and process prior authorization requests for services and items for the Dual Eligible Special Needs Plan (D‑SNP), Arizona Health Care Cost Containment System (AHCCCS), and possibly ACA commercial members.
Monitors clinical teams’ performance and productivity and provide regular reports and feedback to the management.
Ensures clinical team adheres to the clinical guidelines, criteria, and protocols, and follows the best practices and standards of care.
Ensures clinical team complies with Centers for Medicare and Medicaid (CMS), National Committee for Quality Assurance (NCQA), Arizona Health Care Cost Containment System (AHCCCS), and Utilization Review Accreditation Commission (URAC), and plan‑specific regulations and policies, and maintains effective documentation and records accordingly.
Coordinates with requesting and servicing practitioners, members, and other internal departments to facilitate the prior authorization process and resolve any issues or concerns.
Manages escalated cases, complex situations and provide clinical guidance and support to the clinical staff.
Identifies and implement opportunities for improvement and innovation in the prior authorization process and workflow.
Develops orientation onboarding and conduct training for new and existing staff and evaluate their competency and skills.
Participates in quality improvement initiatives, audits, and compliance reviews.
Performs other duties as assigned.
competencies REQUIRED COMPETENCIES
Required Job Skills
Knowledge of InterQual Criteria Set
Computer documentation skills to include MS applications, Word, Adobe, Excel and Outlook
Communication skills: oral and written
Required Professional Competencies
Knowledge of and skill with clinical review and medical necessity determinations
Required Leadership Experience and Competencies
3-5 years Supervisor experience in Prior Authorization/Utilization Review
PREFERRED COMPETENCIES
Preferred Job Skills
N/A
Preferred Professional Competencies
N/A
Preferred Leadership Experience and Competencies
N/A
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
#J-18808-Ljbffr