BasicBlock, Inc.
Foreword
At its core, BasicBlock helps get truck drivers paid faster. Period. Our industry-leading software and financial services allow independent truck drivers to spend less time worrying about cash flow and more time focused on the road.
Our company is one of the few workplaces where you can experience the drive and ambition of Silicon Valley alongside the friendly and hard-working qualities of the Great Plains. If you join our team, we'll let you take the reins as long as you produce quality work in return. We're a focused and authentic team who puts a priority on ownership and creating an environment where everyone can do their best work.
About the position We are seeking a responsible, detail‑oriented Customer Service Representative with excellent communication skills. In this role, you will demonstrate initiative, teamwork, and a strong commitment to customer satisfaction. You will assist carriers with account inquiries, ensure timely document submission, and collaborate with sales and customer service teams to provide efficient solutions. The ideal candidate is proactive, organized, and dedicated to delivering exceptional support in a fast‑paced environment.
Responsibilities
Maintain continuous communication with carriers and customers via phone, email, and text
Ensure all parties are informed of necessary information
Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations
Maintain and update accurate information in the company’s operating system
Assist customers with app support
Help customers source loads via load boards and direct relationships
Requirements
Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
Show up, take responsibility and have a growth mindset
Have superior communication skills and outstanding problem‑solving abilities
Be customer‑focused, with a passion for providing an amazing customer experience and helping clients achieve great things
Have clear communication with customers
Have good analytical skills and basic mathematics
Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
Have earned a High School Diploma or equivalent
Preferred
1‑3 years experience in the logistics field
Benefits
Employee stock options
Paid time off
Health
Dental
Vision
Complimentary caffeine (whatever your brand), soda, and snacks
Weekly team lunches (on us)
BasicBlock is an equal opportunity employer
#J-18808-Ljbffr
Our company is one of the few workplaces where you can experience the drive and ambition of Silicon Valley alongside the friendly and hard-working qualities of the Great Plains. If you join our team, we'll let you take the reins as long as you produce quality work in return. We're a focused and authentic team who puts a priority on ownership and creating an environment where everyone can do their best work.
About the position We are seeking a responsible, detail‑oriented Customer Service Representative with excellent communication skills. In this role, you will demonstrate initiative, teamwork, and a strong commitment to customer satisfaction. You will assist carriers with account inquiries, ensure timely document submission, and collaborate with sales and customer service teams to provide efficient solutions. The ideal candidate is proactive, organized, and dedicated to delivering exceptional support in a fast‑paced environment.
Responsibilities
Maintain continuous communication with carriers and customers via phone, email, and text
Ensure all parties are informed of necessary information
Assist clients with account updates, invoice submissions, funding status, and general queries related to the factoring operations
Maintain and update accurate information in the company’s operating system
Assist customers with app support
Help customers source loads via load boards and direct relationships
Requirements
Have shared values, meaning play fast and win, be autonomous, and do what you say you are going to do
Show up, take responsibility and have a growth mindset
Have superior communication skills and outstanding problem‑solving abilities
Be customer‑focused, with a passion for providing an amazing customer experience and helping clients achieve great things
Have clear communication with customers
Have good analytical skills and basic mathematics
Have incredible time management and organizational skills with the ability to navigate multiple tasks at once
Have earned a High School Diploma or equivalent
Preferred
1‑3 years experience in the logistics field
Benefits
Employee stock options
Paid time off
Health
Dental
Vision
Complimentary caffeine (whatever your brand), soda, and snacks
Weekly team lunches (on us)
BasicBlock is an equal opportunity employer
#J-18808-Ljbffr