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ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier‑Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio‑MLA, the museum is in Exposition Park, Los Angeles, on an 11‑acre campus that includes new green space and a 300,000‑square‑foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
POSITION SUMMARY The Manager, Membership Growth will support the launch of the museum’s inaugural membership program—overseeing the strategic planning and execution of membership acquisition and engagement initiatives. This position reports directly to the Director of Membership and Development Operations.
The primary objectives for this role are to:
Acquire new members (local, national and international).
Maximize member engagement through communications and events.
Ensure a best‑in‑class member experience to support the department’s revenue and retention goals.
The Manager will be responsible for managing all membership campaigns across multiple channels, including direct mail, email, paid social, and onsite, and for supervising and mentoring the Coordinator, Membership Experience (to be hired in 2026). The role works closely with Development, Marketing, Special Events, Visitor Experience, Digital, Design, and Retail.
RESPONSIBILITIES
Develop campaigns and tactics to drive member acquisition and engagement, laying the groundwork for long‑term loyalty and advocacy.
Supervise and mentor the Coordinator, Membership Experience—handling member services, emails, phone support, and event execution.
Be the primary stakeholder for membership direct mail, e‑marketing, and web efforts.
Collaborate with internal and external stakeholders to create, write, and implement specific membership marketing strategies (direct mail acquisition, upgrade, renewal, on‑site promotions, brochures, paid social ads, and online incentives).
Own the online member journey, including newsletters, event invitations, automated flows, triggered campaigns, membership conversion, and lifecycle journeys (acquisition, onboarding, engagement, renewal, win‑back).
Work with Special Events to plan and execute all member events.
Serve as point person for the Visitor Services team, ensuring onsite membership upsell and customer service meet and exceed set standards of excellence.
Track membership revenue and other KPIs to inform strategy and pivot as needed.
Assist with special projects or other departmental responsibilities and tasks, as assigned.
CORE COMPETENCIES
Analytical Rigor : Simplifies complex problems, evaluates solutions, and drives better decisions with an audience‑centric approach.
Courageous Communication : Works well with others cross‑functionally and values diverse input.
Collaborative Excellence : Communicates effectively, listens actively, integrates feedback, and handles difficult conversations with integrity.
Adaptive Resilience : Thrives in a rapidly changing environment, embraces continuous growth, and bounces back from adversity.
Inclusive Interaction : Contributes to an environment where all employees feel belonging and valued.
Build Trust & Relationship Management : Shares information openly, values others’ opinions, rebuilds trust when broken, and relates comfortably across cultures.
Accountable Ownership : Takes responsibility for outcomes, delivers on deadlines, and avoids blame.
Strategic Alignment & Execution : Aligns actions with organizational goals, incorporates multiple perspectives, and operationalizes ideas within the business model.
QUALIFICATIONS
Education & Experience :
Bachelor’s degree preferred or equivalent experience.
5+ years marketing and/or communications experience.
Membership experience at a museum or cultural institution.
Knowledge :
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills, especially in writing.
Experience with marketing and event ideation and logistics.
Ability to create systems and processes.
Comfort with data and analytics.
Skills :
Expertise with Tessitura (strongly preferred) or similar CRM.
Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner).
Experience working with email software such as Prospect 2 is a plus.
Experience using project management tools (Airtable, Trello, etc.) preferred.
Abilities :
Work independently and collaboratively across multiple programs and departments.
Prioritize and execute competing tasks in a fast‑paced, changing environment.
Comfortable working in a startup culture.
SALARY $83,000 – $97,000 a year
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEBI The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
COVID‑19 VACCINATION POLICY All new hires must provide proof of COVID‑19 vaccination as a condition of employment unless an approved medical or religious exemption applies.
#J-18808-Ljbffr
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio‑MLA, the museum is in Exposition Park, Los Angeles, on an 11‑acre campus that includes new green space and a 300,000‑square‑foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
POSITION SUMMARY The Manager, Membership Growth will support the launch of the museum’s inaugural membership program—overseeing the strategic planning and execution of membership acquisition and engagement initiatives. This position reports directly to the Director of Membership and Development Operations.
The primary objectives for this role are to:
Acquire new members (local, national and international).
Maximize member engagement through communications and events.
Ensure a best‑in‑class member experience to support the department’s revenue and retention goals.
The Manager will be responsible for managing all membership campaigns across multiple channels, including direct mail, email, paid social, and onsite, and for supervising and mentoring the Coordinator, Membership Experience (to be hired in 2026). The role works closely with Development, Marketing, Special Events, Visitor Experience, Digital, Design, and Retail.
RESPONSIBILITIES
Develop campaigns and tactics to drive member acquisition and engagement, laying the groundwork for long‑term loyalty and advocacy.
Supervise and mentor the Coordinator, Membership Experience—handling member services, emails, phone support, and event execution.
Be the primary stakeholder for membership direct mail, e‑marketing, and web efforts.
Collaborate with internal and external stakeholders to create, write, and implement specific membership marketing strategies (direct mail acquisition, upgrade, renewal, on‑site promotions, brochures, paid social ads, and online incentives).
Own the online member journey, including newsletters, event invitations, automated flows, triggered campaigns, membership conversion, and lifecycle journeys (acquisition, onboarding, engagement, renewal, win‑back).
Work with Special Events to plan and execute all member events.
Serve as point person for the Visitor Services team, ensuring onsite membership upsell and customer service meet and exceed set standards of excellence.
Track membership revenue and other KPIs to inform strategy and pivot as needed.
Assist with special projects or other departmental responsibilities and tasks, as assigned.
CORE COMPETENCIES
Analytical Rigor : Simplifies complex problems, evaluates solutions, and drives better decisions with an audience‑centric approach.
Courageous Communication : Works well with others cross‑functionally and values diverse input.
Collaborative Excellence : Communicates effectively, listens actively, integrates feedback, and handles difficult conversations with integrity.
Adaptive Resilience : Thrives in a rapidly changing environment, embraces continuous growth, and bounces back from adversity.
Inclusive Interaction : Contributes to an environment where all employees feel belonging and valued.
Build Trust & Relationship Management : Shares information openly, values others’ opinions, rebuilds trust when broken, and relates comfortably across cultures.
Accountable Ownership : Takes responsibility for outcomes, delivers on deadlines, and avoids blame.
Strategic Alignment & Execution : Aligns actions with organizational goals, incorporates multiple perspectives, and operationalizes ideas within the business model.
QUALIFICATIONS
Education & Experience :
Bachelor’s degree preferred or equivalent experience.
5+ years marketing and/or communications experience.
Membership experience at a museum or cultural institution.
Knowledge :
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills, especially in writing.
Experience with marketing and event ideation and logistics.
Ability to create systems and processes.
Comfort with data and analytics.
Skills :
Expertise with Tessitura (strongly preferred) or similar CRM.
Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner).
Experience working with email software such as Prospect 2 is a plus.
Experience using project management tools (Airtable, Trello, etc.) preferred.
Abilities :
Work independently and collaboratively across multiple programs and departments.
Prioritize and execute competing tasks in a fast‑paced, changing environment.
Comfortable working in a startup culture.
SALARY $83,000 – $97,000 a year
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEBI The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
COVID‑19 VACCINATION POLICY All new hires must provide proof of COVID‑19 vaccination as a condition of employment unless an approved medical or religious exemption applies.
#J-18808-Ljbffr