Workstream
Title:
Office Manager – Water, Fire Mitigation & Construction
FLSA Classification:
Full-Time, Exempt
Location:
Norwalk, CT
Comp Range:
$60,000 to $75,000, Salary Range (Depends on Experience)
Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self‑motivated individual to fill the role of the
Office Manager . As the
Office Manager , you will be responsible for managing, training, assisting and motivating the SERVPRO® Office Coordinators (JFC) team. You will participate in daily office functions, oversee the job file administrative activities, and always ensure customer satisfaction. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”
As an
Office Manager
at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.
Essential Duties & Responsibilities
Oversee day-to-day office operations, the office coordinators (JFCs) to ensure efficiency and productivity
Participate in day-to-day activities daily to ensure each team member stays on track
Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
Experience with WorkCenter, Cotality, Drybooks, and Dry Logs is required
Leverage your knowledge of restoration processes to assist with project coordination and client communication
Manage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keeping
Support other management in implementing policies and procedures tailored to the restoration industry
Provide support to team members with heavier workloads, ensuring their success and maintaining project timelines
Assist with new office coordinators onboarding, timekeeping, and performance evaluations
Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
Prepare and analyze reports, presentations, and data specific to the restoration industry
Ensure compliance with relevant regulations and industry best practices
Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
Coordinate and maintain office supplies, equipment, and inventory
Position Requirements
Proven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industry
Excellent organizational and multitasking abilities, specifically within the context of restoration projects
Strong attention to detail and problem-solving skills related to restoration operations
Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
Experience with Xactimate & Xactanalysis software for estimating and invoicing preferred.
Experience with WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch preferred.
Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred.
Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects.
High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
4+ years of management and/or supervisory experience.
4+ years of customer service and/or office-related experience.
Knowledge of best practices and procedures within the restoration industry is preferred.
Education
High school diploma/GED; required
Associate degree or bachelor’s degree preferred
Compensation & Benefits We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast‑paced company, please contact us.
401(k) with company match
Health insurance
PTO/Sick, Vacation Paid Time Off
Holidays
Professional development assistance
Schedule
8 Hour Day / 40 Hours Per Week Shift, required - Monday to Friday
Must be available for on‑call rotation due to our 24‑hour emergency services
On-Call Dispatcher
As part of our 24‑hour emergency services operation, employees are required to serve as an On‑Call Dispatcher for one week per month or one week in 6‑7 weeks, which is calendared in advance, covering after‑hours shift.
Working Conditions Environment: This position will be in‑office and in the field environment; not eligible for hybrid or remote.
Ability to Commute
Norwalk, CT 06851: Reliably commute or planning to relocate before starting work (Required)
Physical Demands Work is performed in an office environment, but at times it will require travel to job sites for large losses or as required by management. Light work that includes moving objects up to 20 pounds may be required.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service.
#J-18808-Ljbffr
Office Manager – Water, Fire Mitigation & Construction
FLSA Classification:
Full-Time, Exempt
Location:
Norwalk, CT
Comp Range:
$60,000 to $75,000, Salary Range (Depends on Experience)
Servpro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking a self‑motivated individual to fill the role of the
Office Manager . As the
Office Manager , you will be responsible for managing, training, assisting and motivating the SERVPRO® Office Coordinators (JFC) team. You will participate in daily office functions, oversee the job file administrative activities, and always ensure customer satisfaction. We have a sincere drive toward the goal of helping make fire, water, and mold damage “Like it never even happened®!”
As an
Office Manager
at SERVPRO of Stamford, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.
Essential Duties & Responsibilities
Oversee day-to-day office operations, the office coordinators (JFCs) to ensure efficiency and productivity
Participate in day-to-day activities daily to ensure each team member stays on track
Experience with Xactimate & Xactanalysis software to assist with estimating and invoicing processes is required
Experience with WorkCenter, Cotality, Drybooks, and Dry Logs is required
Leverage your knowledge of restoration processes to assist with project coordination and client communication
Manage administrative tasks, overseeing and auditing job files, scheduling Project Managers and Production Crews, correspondence, and record keeping
Support other management in implementing policies and procedures tailored to the restoration industry
Provide support to team members with heavier workloads, ensuring their success and maintaining project timelines
Assist with new office coordinators onboarding, timekeeping, and performance evaluations
Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
Prepare and analyze reports, presentations, and data specific to the restoration industry
Ensure compliance with relevant regulations and industry best practices
Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
Coordinate and maintain office supplies, equipment, and inventory
Position Requirements
Proven experience as an office manager, office administrator, previous job file coordinator or in a similar administrative role within the restoration or construction industry
Excellent organizational and multitasking abilities, specifically within the context of restoration projects
Strong attention to detail and problem-solving skills related to restoration operations
Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
Experience with Xactimate & Xactanalysis software for estimating and invoicing preferred.
Experience with WorkCenter, Dash, Drybook, Dry Logs, and DocuSketch preferred.
Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration preferred.
Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects.
High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
4+ years of management and/or supervisory experience.
4+ years of customer service and/or office-related experience.
Knowledge of best practices and procedures within the restoration industry is preferred.
Education
High school diploma/GED; required
Associate degree or bachelor’s degree preferred
Compensation & Benefits We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast‑paced company, please contact us.
401(k) with company match
Health insurance
PTO/Sick, Vacation Paid Time Off
Holidays
Professional development assistance
Schedule
8 Hour Day / 40 Hours Per Week Shift, required - Monday to Friday
Must be available for on‑call rotation due to our 24‑hour emergency services
On-Call Dispatcher
As part of our 24‑hour emergency services operation, employees are required to serve as an On‑Call Dispatcher for one week per month or one week in 6‑7 weeks, which is calendared in advance, covering after‑hours shift.
Working Conditions Environment: This position will be in‑office and in the field environment; not eligible for hybrid or remote.
Ability to Commute
Norwalk, CT 06851: Reliably commute or planning to relocate before starting work (Required)
Physical Demands Work is performed in an office environment, but at times it will require travel to job sites for large losses or as required by management. Light work that includes moving objects up to 20 pounds may be required.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service.
#J-18808-Ljbffr