Think Bank
About the Role
At Think Bank, we're on a mission to help our customers build a better financial life. As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for teamwork.
Responsibilities As a CSR you will work in a fast-paced environment handling incoming customer calls. You will greet customers over the phone and actively engage in conversation with them to understand their banking needs and recommend appropriate products and services.
You will work closely with other Think departments to resolve customer concerns ensuring a seamless and positive customer experience. You will stay up to date on technical knowledge and skills to continue to advance the changing delivery channels of the customer experience such as Think Online, online Conversations, Mobile Wallets, Mobile Deposits and more.
Additional responsibilities and duties of a CSR include:
Efficiently utilize multiple Think systems to assist customers and resolve issues
Follow up with customers to ensure their needs have been met and they have a positive experience
Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed
Qualifications Education and Experience requirements:
High School Diploma, GED, or equivalent required
Bachelor's degree preferred
One year experience in customer service or retail
Six months experience in banking or financial services
Schedule Schedule: This is a full-time position working 40 hours/week. The hours for this role will range from 8:00 AM - 6:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.
Pay Pay: $26.93/hour
Benefits Benefits: The position is eligible for a full benefits package including:
Health insurance with HSA contribution
Dental insurance
Vision insurance
Up to 23 days of PTO annually
Seven paid holidays
Four weeks of paid family leave
Up to 7.5% 401(k) employer match
Tuition reimbursement
Clothing allowance
Culture & Inclusion Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.
At Think Bank, we’re focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience – and understand that diversity and inclusion are good for business and make our company stronger.
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Responsibilities As a CSR you will work in a fast-paced environment handling incoming customer calls. You will greet customers over the phone and actively engage in conversation with them to understand their banking needs and recommend appropriate products and services.
You will work closely with other Think departments to resolve customer concerns ensuring a seamless and positive customer experience. You will stay up to date on technical knowledge and skills to continue to advance the changing delivery channels of the customer experience such as Think Online, online Conversations, Mobile Wallets, Mobile Deposits and more.
Additional responsibilities and duties of a CSR include:
Efficiently utilize multiple Think systems to assist customers and resolve issues
Follow up with customers to ensure their needs have been met and they have a positive experience
Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
Maintain a working knowledge of all Think consumer banking deposit, electronic banking, and debit/credit card products and services, and provide guidance to customers as needed
Qualifications Education and Experience requirements:
High School Diploma, GED, or equivalent required
Bachelor's degree preferred
One year experience in customer service or retail
Six months experience in banking or financial services
Schedule Schedule: This is a full-time position working 40 hours/week. The hours for this role will range from 8:00 AM - 6:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.
Pay Pay: $26.93/hour
Benefits Benefits: The position is eligible for a full benefits package including:
Health insurance with HSA contribution
Dental insurance
Vision insurance
Up to 23 days of PTO annually
Seven paid holidays
Four weeks of paid family leave
Up to 7.5% 401(k) employer match
Tuition reimbursement
Clothing allowance
Culture & Inclusion Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.
At Think Bank, we’re focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience – and understand that diversity and inclusion are good for business and make our company stronger.
#J-18808-Ljbffr